While digital-first member support is highly efficient—delivering significant staffing and management advantages—credit unions must also maintain a personalized member experience. In addition to convenience, members expect credit unions to provide that same friendly, high-touch service they get visiting a branch. How can credit unions humanize the digital experience and provide that special, personal touch?
This webinar highlights how Listerhill Credit Union maintained great member experiences across all interactions, including digital service and even automated self-service options.
In this webinar you will learn:
- How Listerhill Credit Union approached digital transformation of the member experience without losing the personal touch.
- Best practice for humanizing service, even across digital interactions.
- Benchmarks and metrics for providing and improving your member experience.
