The Financial Impact Of Investing In The Member Experience

What’s the ROI on a Member Experience program? Focusing on the member experience feels like the right thing to do, but executives are always seeking data to quantify the relationship between loyalty and bottom line results.
By Member Loyalty Group LLC

What’s the ROI on a Member Experience program? Focusing on the member experience feels like the right thing to do, but executives are always seeking data to quantify the relationship between loyalty and bottom line results.

With a robust benchmark consisting of over 8.5 million surveys from over 160 credit unions, Member Loyalty Group has been able to consistently quantify the linkage that exists between loyalty metrics and financial performance.

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