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Is It Time To Rethink In-House Collections? Strategic Considerations For Financial Institutions.

Rising costs, limited staffing and evolving compliance expectations are pushing leaders to reevaluate how and who should handle collections.

As delinquency rates continue to climb and borrower behavior shifts, many financial institutions are questioning the sustainability of their current collections operations. Rising costs, limited staffing and evolving compliance expectations are pushing leaders to reevaluate how and who should handle collections.

In our latest white paper, “Strengthening Your Collections Strategy with Outsourcing: Evaluating When and How to Transition From In-House Collections,” we explore why now may be the right time to consider a new approach.

In our latest white paper, we explore:

  • Warning signs that your internal collections process may be hitting its limits.
  • What a successful transition to outsourcing actually looks like.
  • How technology such as AI dialers and digital engagement tools can amplify results.
  • Key factors in selecting the right outsourcing partner for your institution.

Download the full white paper: “Strengthening Your Collections Strategy with Outsourcing: Evaluating When and How to Transition From In-House Collections.” 

Learn how leading financial institutions are making the shift and what your team should consider before taking the leap.

This article is sponsored by a recognized solutions provider in the credit union industry. Callahan & Associates does not endorse vendors or the solutions they offer, and the views and opinions offered here might not reflect those of Callahan. If you are interested in contributing an article on CreditUnions.com, please contact the Callahan team at ads@creditunions.com or 1-800-446-7453.
June 16, 2025
CreditUnions.com
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