Navy Federal Credit Union is known for safeguarding its members’ financial health — but for Angelo Stone, the credit union’s care extended far beyond the expected. A loyal member since Navy Federal protected him from fraud years ago, Stone’s appreciation deepened last fall when assistant branch manager Joi Parker came to his rescue during a medical emergency.
While driving his school bus in Suffolk, VA, Stone began feeling light-headed and pulled over to protect the kids on board. Slumped over the wheel, he was spotted by Parker, who was on her way to get a hot chocolate before opening Navy Federal’s nearby branch.
Sensing something was wrong, Parker stepped onto the bus, assessed the situation, calmly reassured students, and called 911. Then, she handed off care to a colleague, who stayed with Stone until paramedics arrived. A third Navy Federal employee also assisted as Stone was taken to the hospital, where he later recovered and returned home.
Stone, overwhelmed by the kindness, returned to the branch with a fruit basket and now keeps a wooden cross Parker gave him on his dashboard.
“Nobody else came but her,” he said.
Parker simply replied, “I did for him what I would want anyone to do for me or my loved one.”
Parker is a shining example of Navy Federal’s commitment to personalized, above-and-beyond service and another proof point that the credit union’s care for members goes far deeper than banking.
This story was submitted by Allison Stevens, Senior Corporate Communications Strategist IV, Navy Federal Credit Union.
