When Susan walked into GreenState’s Urbandale branch, she was looking for a way to ease the burden of high interest credit card debt. That’s when Sarah, a member service associate, stepped in to make a meaningful difference.
Sarah carefully reviewed Susan’s situation and helped her transfer a balance from a credit card with a 24.9% APR to her GreenState credit card — cutting the rate to 14.9%. Throughout the process, Sarah’s kindness, patience, and clear explanations made Susan feel supported and in control of her finances.
By the end of their conversation, Susan not only had a plan that improved her financial outlook but also felt a renewed sense of confidence and peace of mind.
“Sarah was kind and easy to work with,” Susan says. “She answered all of my questions, and I felt much better financially.”
Sarah’s genuine care and practical guidance are perfect examples of GreenState’s mission — helping members achieve financial wellbeing with empathy, expertise, and heart.
This story was submitted by Amy Stevens, Senior Vice President, GreenState Credit Union.
