A member called us just after getting out of the hospital, worried about her finances. She was approved for disability, but it wouldn’t start for another month, and her bills were already overdue. I listened to her concerns and immediately looked for solutions. I was able to secure a three-month deferment on her loan, so she wouldn’t have to worry about late fees or her credit being damaged while she recovered.
Hearing the relief in her voice was everything. She told me she felt truly understood and supported. For me, it’s not just about numbers — it’s about being there for our members when they need us most.
This story was submitted by Mikel Garcia, Financial Solutions Representative I, Chartway Credit Union.
