When wildfires swept through parts of Los Angeles County, one California Credit Union member found himself facing more than property damage. Living on a fixed income of Social Security and retirement benefits, the uncertainty created immediate financial strain. California Credit Union’s Loan Solutions team recognized the urgency and stepped in.
The team quickly put a six-month Fire Disaster Forbearance in place, providing immediate breathing room and protecting the member from additional financial hardship. But their support didn’t stop with short-term relief. When the member inquired about Cal Assist Mortgage Funding, a state program for homeowners impacted by natural disasters, Loan Solutions helped champion the effort. The team explained how California Credit Union partners with Cal Assist, clarified eligibility requirements, guided him step-by-step through the process, and stayed closely involved throughout the process to help ensure a successful outcome. Through that collaborative effort, the member successfully secured funding that covered the forbearance payments — reducing stress, preserving stability and helping him remain in good standing.
For this member, the experience was more than a financial solution. It was reassurance during a crisis. This is what credit union service looks like: acting quickly, advocating thoughtfully, and bringing together internal support and trusted partnerships for meaningful member outcomes.
