Richmond, IN, March 2, 2026. Natco Credit Union announced the appointment of Tim Frame as its next President and Chief Executive Officer, marking an important leadership transition for the organization. Frame succeeds Cindy Duke, who will retire after 39 years of dedicated service to the credit union and the communities it serves.
The Board of Directors’ decision follows a thoughtful and comprehensive search process and reflects confidence in both Natco’s strong foundation and its future direction.
“On behalf of the Board of Directors, we are proud to announce Tim Frame as the next President and CEO of Natco Credit Union,” said Mike Helms, Chair of the Board. “As we celebrate Cindy Duke’s extraordinary 39 years of service, we are deeply grateful for the growth, innovation, and stability she has brought to our members and communities. Because of her leadership, Natco is strong and well-positioned for the future. Tim’s strategic vision, operational expertise, and commitment to community-based financial services make him the right leader to build on that foundation and guide Natco into its next chapter.”
Frame brings more than 20 years of executive leadership experience in the financial services industry, having served as Chief Lending Officer and President and Chief Executive Officer of West End Bank, and most recently as Regional Market President at 3Rivers Federal Credit Union. Throughout his career, he has combined strategic vision with operational expertise to strengthen lending performance, support disciplined growth, and guide organizations through evolving market conditions. His leadership reflects a deep alignment with the credit union philosophy and a belief in financial services as a catalyst for long-term community impact.
Frame holds a Bachelor of Science in Business Administration and Management from Indiana University and is a graduate of the Stonier Graduate School of Banking. He has also completed advanced executive education through the American Bankers Association and the Central States Conference of Bankers Association, demonstrating his continued commitment to leadership development and industry excellence.
As Natco prepares for this leadership transition, Duke reflected on the organization’s strength and the team she has helped shape over nearly four decades. “I am incredibly proud of what our team has built together over the past 39 years,” said Cindy Duke. “Natco Credit Union’s strength has always been its people and its culture, and I am confident Tim will honor that foundation while bringing fresh perspective and leadership as the credit union moves forward.”
Frame expressed gratitude for the opportunity to lead Natco into its next chapter and serve its members and communities. “I am honored and excited to join Natco Credit Union as its next President and CEO,” said Frame. “Natco is an invaluable local financial institution dedicated to empowering members and uplifting communities. Together, we will build upon this strong foundation, embrace new opportunities, and remain focused on delivering the highest level of service, convenience, and value to every member.”
Under Frame’s leadership, Natco Credit Union will continue advancing its mission to improve communities by serving people, one person at a time. His experience and forward-looking approach position the organization for sustained growth and measurable impact in the years ahead.
The search was completed in partnership with Humanidei. Humanidei brings decades of credit union system experience to the recruiting process, ensuring executive placements that will carry organizations forward in fulfillment of their mission. www.humanidei.com
About Natco Credit Union
Founded in 1945, Natco Credit Union is a $155 million member-owned financial cooperative headquartered in Richmond, Indiana. Serving Wayne County and surrounding communities under a community charter, Natco is committed to strengthening financial well-being through responsible lending, financial education, and community investment. As a certified Community Development Financial Institution with a low-income designation, Natco delivers accessible financial solutions designed to uplift individuals, families, businesses, and organizations across east central Indiana. Membership is open to those who live or work within its field of membership, with personal, business, and legal entity accounts available. Learn more at natcocu.org.
Contact:
Ciara LaVelle
ciara@humanidei.com
