Some moments remind us how far a team will go to support a member’s wellbeing. A member urgently needed financing for an accessible vehicle large enough for his two grandchildren, both of whom use wheelchairs. His current vehicle was unsafe, and the family was leaving for a long-planned vacation in two days. He needed a solution immediately.
Cristhian Damian Rainey, senior consumer lending coordinator, stepped in to help. What typically takes two weeks was completed in fewer than three hours. A home equity line of credit, the member’s best option, was submitted just before 5 p.m. on a Thursday. By 9 a.m. Friday, Cristhian had the paperwork prepared. A closing was scheduled for 10:30 a.m., and by 11 a.m., with the member’s request, the standard three-day funding delay was waived so the loan could be funded immediately.
Because of that coordination and care, the member was able to purchase a safe, accessible vehicle, protect his savings, keep his motorcycle, and, most importantly, give his grandchildren the vacation they had been looking forward to. This story reflects how quick thinking, teamwork, and a genuine commitment to members can change real lives.
