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New Branch Strategies For A New 2020

Credit unions have made deposit and market share gains during the year; now, many must re-evaluate their branch channels as they work to better align products and services with the changing needs of members.

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Features

A Strategy To Express Social Values. Every Day. All The Time.

Even the most basic principles of a credit union’s work are worth celebrating. This credit union tells its story while engaging its community.
Features

What’s In A Name: AVP Of Optimization

Wes Girling adds user design expertise and project coordination to product development and process improvement at State Employees Credit Union of Maryland.
Features

A Digital Transformation Journey: Success Is In The Details

Unitus Community Credit Union partners with Vertifi Software to resolve mobile deposit pain points and more.
Industry Insights

New Branch Strategies For A New 2020

Credit unions have made deposit and market share gains during the year; now, many must re-evaluate their branch channels as they work to better align ...
Credit Union Industry Commentary

It’s Time For A Race Equity Agency

Can market forces balance racial inequities?
Callahan Collections

6 Months Going On 6 Years: The New Normal At TwinStar

The Washington cooperative is making short-term changes with an eye toward long-term consequences when it comes to remote work.
Credit Union Industry Commentary

Moral Self-Licensing: Hypocrisy And High-Minded Pledges

Hundreds of corporate pledges signed last year mean little this year. Credit unions don’t need to follow suit.
Features

Stand Apart In Business Services

West Virginia’s Element FCU launches easy-to-make customized landing pages for business members.
Credit Union Industry Commentary

Despite Uncertain Outlook, Economic Data Exceed Expectations

This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact ...
Features

Langley Offers ‘Leigh’ Way To Boost Member Service

Easily deployed chatbot learns as it goes, saved several thousand phone calls in its first weeks.
From left: Dave Valentine, chief lending and strategy officer at Illinois-based Consumers Credit Union, and his dad, Mike Valentine, CEO of BCU.

A Credit Union Bond Beyond Bloodlines

For Mike and Dave Valentine, the family business just happens to be credit unions. The father-son duo talk leadership styles, cooperative values, and the lessons they’ve learned from each other along the way.

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Colorful digital promo for Baton Rouge Telco Federal Credit Union's Era's Tour-inspired HELOC campaign. It features bold “zero out-of-pocket costs” messaging and a call-to-action button.

Home Is Where The Heart (And More) Is

Where is mortgage growth coming from right now? This week, CreditUnions.com covers a mix of home equity campaigns, targeted affordability programs, and niche lending strategies that are bringing borrowers back into the market.

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