Erik Payne

Features

Sell Mortgages. Reap Non-Interest Income.

How Members 1st Federal Credit Union sells mortgages and makes itself more efficient.
Features

How To Kick-Start Account Activity And Cleanup Dormant Accounts

A monthly fee at CommonWealth One FCU has helped the credit union encourage higher checking account balances and close inactive accounts.
Industry Insights

The Future Of The Auto Market May Be Upon Us

How large of a player will Tesla become in the United States?
Features

A Strategy To Provide Reliable Rides For Vulnerable Members

Manatee Community Credit Union provides reliable transportation and financial education to vulnerable, low-income members.
Industry Insights

Credit Union Spokespeople That Need To Happen

For April Fools’ 2016, CreditUnions.com looks at funny credit union-celebrity relationships that make too much sense.
Industry Insights

When The Chips Are Down, Make Marketing Big And Bold

Three lessons credit unions can learn from Doritos’ newest user-generated content marketing promotion.
Features

A Complaint By Any Other Name Is Member Feedback

For a credit union with nearly $14 billion in assets, BECU receives few complaints. Here are three of the institution’s best practices in resolving and ...
Features

How To Boost Retention, Reduce Attrition, And Improve Member Engagement

Grab the attention of existing members and bring them back into the credit union fold with a re-boarding initiative.
Industry Insights

Financial Literacy Among College Students And Reductive Millennial Reasoning

How financially illiterate are our nation’s university students?
Industry Insights

Millennials Are Starting To Buy Cars

According to a recent J.D. Power report, the generation once thought to end car culture is now buying cars in higher numbers.
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