Erik Payne
The Big GiveBack
Workers’ Credit Union started its patronage dividend in 2013. In 2015, it wants to give back $3 million to its membership. Here’s how.
Griff O’Brien On Leadership
Griff O’Brien, senior vice president and chief membership officer at Advantis Credit Union, details his recipe for cultural success at a large credit union.
The Self-Aware Millennial
What a new Pew Research report shows about the millennial perception of itself.
The Interactive Banking Experience
LAFCU implemented interactive teller machines nearly three years ago. How did the Michigan cooperative encourage members and employees to adopt this new technology?
3 Strategies To Improve Partnerships With Preferred Auto Dealers
Stronger credit union-auto dealer partnerships can save members money and strengthen an institution’s bottom line.
Lessons In Vendor Management
In this Q&A, Cheryl Turner, contracts administrator at BCU, discusses how the credit union manages its vendor relationships — from how the credit union reviews ...
Spotify And The Culture Of More
What can the streaming music service’s move to offer video, podcasts, and new music features teach credit unions about creating value and not just products?
How Culture Drives Performance
Six motivations to maximize and minimize for a more satisfied employee.
3 Takeaways From Trendwatch 2Q15
Second quarter performance data showcases current and future areas of growth for credit unions, including loans, shares, and variety of income.
College-Bound Credit Union
How Ent Federal Credit Union’s partnership with a local institution helps it grow younger and serve the next generation of member.