Erik Payne
Rebuild, Repair, Recover: Affinity Plus Helps The Twin Cities Heal
Listening, then acting, has helped the big Minnesota credit union respond to the protests in its hometown.
From Face Time To FaceTime: Call Center Coaching Evolves
Two Virginia credit unions find new ways to engage and train out-of-office call center employees.
State Leaders In PPP Lending
Which credit unions led their states in the number of Paycheck Protection Program loans funded?
The Start Of Something Different
First quarter data offers an initial glimpse at the impact from the coronavirus pandemic. There is still much left to learn.
Leadership Amid Crisis
It’s been six months, and already the world has faced what might be the defining challenge of the 2020s.
A Major Metro Partnership Provides Grants To City Workers
When the coronavirus pandemic created economic hardship for Atlanta contract workers, the city turned to a local credit union to disburse tax-free funds and bridge ...
How To Complete A Merger … Remotely
Georgia’s Own Credit Union was months away from finalizing a merger when the coronavirus pandemic hit. Rather than hitting pause, the credit union devised a ...
Lake Trust Brings In The Consumer Cavalry To Process PPP
The Michigan credit union shuffled its lending deck as member loan activity demanded.
How To Build A Better Collections Process
The need to streamline paperwork spurred Wings Financial Credit Union to rethink its loan collections.
Lenders On Loan Make Mortgages At Affinity Plus
The Minnesota credit union shifted 45 consumer lenders and others with loan experience to help the cooperative meet a flurry of mortgage activity.