Marc Rapport
Credit Union Storytelling With A Mission Focus
Storytelling drives growth and loyalty at Navy Federal, where real member experiences become narratives that strengthen trust, reinforce value, and build lasting relationships.
How An Internal Storyteller Fuels Member Growth At Navy Federal
An expert in user experience turns complex problems and opportunities into narratives that guide leaders toward confident decisions and growth-focused investment.
What’s In A Name: Director Of Dealer Engagement
As many credit unions pull back from indirect lending to manage the balance sheet, Erie FCU is leaning in. By elevating dealer engagement to a ...
How A Florida Credit Union Rebuilt Retention After The Great Resignation
Longer onboarding, focus groups, and peer leadership help Community First retain strong employees year after year.
Exit Interview: Cheryl Sio, MembersAlliance Credit Union
From the teller line to the corner office, CEO Cheryl Sio’s story spans five decades of industry transformation and enduring leadership lessons.
How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
How To Build AI Strategy In Real Time (Part 1)
Six credit union leaders share how they are balancing innovation and governance while deploying new tools.
How To Build AI Strategy In Real Time (Part 2)
Six credit union leaders share how they are balancing innovation and governance while deploying new tools.
Insights From The Outside: Erling Amundson
When Erling Amundson made the jump from Fortune 500s to Langley Federal Credit Union, he brought a knack for member service and systems that listen, ...
Cybersecurity Is A Team Sport At Shoreline Hometown
The Wisconsin credit union shares how small shops can do big things to thwart time-tested and changing threats.