Marc Rapport

An executive in charge of communications and change management aligns people and purpose to create lasting organizational impact.

Member-first strategies come to the forefront in a changing rate environment.

The Wisconsin credit union is responding to falling deposit rates while girding its balance sheet for loan growth.

From yoga to YouTube, three credit unions share insight on what’s working, or not, in their shops.

Military and corporate moves often require lending support. Credit unions are there to offer it.

A Q&A with committee leaders shows how the credit union’s cross-functional team integrates departments to enhance organizational support, share expertise, and disseminate information.

A mix of account features, parental involvement, and financial education are all helping the Kentucky cooperative narrow its generation gap.

Stephanie Sides straddles daily branch operations and strategic management to ensure retail quality at Texas Trust.

Branching experts share the pros and cons behind ditching the traditional teller role in favor of a new staffing model.

Evolving technology and alternative staffing models offer greater flexibility and efficiencies, but the conventional service model remains a mainstay at many credit unions.