Michigan State University Federal Credit Union
The Banker Will See You Now
Online appointment scheduling and in-branch queuing are helping credit union members make the most of their spare time.
How A New Member Experience Revived An Old Online Application
MSUFCU journey mapped its eight-year-old online loan application process to identify, and address, pain points.
Keep It Simple And Serve The Member
For MSUFCU, 2019 will be defined by delivery channels, members, and employees.
Analytics For Action
A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.
Best Of Analytics 2018
Credit unions and every other business vertical are investing in the tools and talent to slice, dice, and deliver on the potential stored in their consumer data. Call it business intelligence. Call it member analytics. There are more names, too, for the rapidly developing techniques and technology used to drive better decision-making and improve internal efficiencies. Here are seven of
Anatomy Of Michigan State University Federal Credit Union
The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.