First Financial of Maryland Federal Credit Union
Better Member Experience? There’s A Class For That.
First Financial of Maryland is cultivating cross-functional leadership and breaking down silos through a hands-on experience designed to spark inspiration and unify culture around the member experience.
First Financial Of Maryland Doubles Down On AI-Powered Lending
After an AI-driven unsecured short-term loan brought in roughly $10 million in four years, the mid-Atlantic cooperative is branching out into credit cards.
Artificial Intelligence Yields Real Results For This Cooperative’s Short-Term Loan Product
Application abandonment and manual overrides drop at First Financial of Maryland FCU after it introduces machine learning to fine-tune its product suite.
What’s In A Name: Youth Outreach Manager
Cindy Jones spearheads First Financial’s efforts to improve financial health and literacy among Baltimore-area schools.
How To Balance Patronage Dividends And Loan Loss Reserves
Six credit unions talk about their strategies to offer members an annual payback while still ensuring adequate coverage in loan loss accounts.