Langley Federal Credit Union
The Rise Of The Member Experience Analyst
At Langley FCU, a designated role monitors member feedback and works across the organization to ensure the credit union meets expectations.
Build Trust And Drive Engagement With An Annual Impact Report
Langley FCU’s annual impact report has helped deepen connections at the cooperative by emphasizing servant leadership within the community.
How Has The Pandemic Changed Call Center Management?
From out-of-state recruitment to hiring bonuses and flexible scheduling, what was once seen as the bottom of the totem pole is now viewed as a prime position for many credit unions.
Langley Members Help Other Homebuyers
A new program for first-time mortgage applicants intends to substantially reduce burdens around closing costs.
How 3 Credit Unions Are Handling The COVID-19 Vaccine
The coronavirus vaccine should soon be available to the general population. The federal government is not mandating vaccination; some state or local jurisdictions might. What will credit unions do?
Langley Offers ‘Leigh’ Way To Boost Member Service
Easily deployed chatbot learns as it goes, saved several thousand phone calls in its first weeks.
