Langley Federal Credit Union
Insights From The Outside: Erling Amundson
When Erling Amundson made the jump from Fortune 500s to Langley Federal Credit Union, he brought a knack for member service and systems that listen, learn, and evolve.
Member Experience Gets An Upgrade
Six credit unions offer their insights on what’s new in MX and what’s on the horizon for 2025 and beyond.
How Langley FCU Reduced Fraud Incidents By 25%
Employees from multiple departments work together to mitigate fraud, reduce response times, and improve member satisfaction at the Virginia cooperative.
New Trends Are Shaping Credit Union Recruitment Strategies
Demands for hybrid or remote work and a stronger emphasis on company culture remain key recruitment trends four years after the pandemic.
Langley FCU Offers Financial Refuge For Struggling Savers
The Virginia cooperative bucks the CD trend with a high-rate savings product aimed at members who need help building budgetary resiliency.
The Rise Of The Member Experience Analyst
At Langley FCU, a designated role monitors member feedback and works across the organization to ensure the credit union meets expectations.