Consumer Sentiments And Employee Insights (1Q 2020)
June 30, 2020
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Real comments from online review sites to inform strategies, policies, and practices.
CUSP Archives
Industry Trends: Loans (1Q20)
June 30, 2020
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Following one of the most productive lending years in the history of the credit union movement, the first quarter of 2020 offered new challenges. But strong mortgage originations negated a pullback in consumer lending to push overall loan balances higher.
Industry Trends: Investments (1Q20)
June 30, 2020
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Lower interest rates and overall economic uncertainty pushed the investment portfolios of commercial financial institutions nationwide toward shorter allocations in the first quarter of 2020.
Work From Home Bingo
June 30, 2020
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Have you showered today? Maybe you should.
Lessons In Leadership: Kate Laud
June 30, 2020
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The CEO at Opportunities Credit Union discusses her credit union’s response to the coronavirus pandemic.
Lessons In Leadership: Rick Anderson
June 30, 2020
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The COO at Sandia Laboratory Federal Credit Union discusses his credit union’s response to the coronavirus pandemic.
Industry Trends: Mortgages (1Q20)
June 30, 2020
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Historically low rates to start the year has contributed to strong mortgage lending through March.
Industry Trends: Earnings (1Q20)
June 30, 2020
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A locked-down economy combined with volatile changes in monetary policy put lenders in a difficult position in the first quarter of 2020, as total revenue growth slowed as sources of income shifted away from interest-driven streams.
Lessons In Leadership: Kristy Hesse
June 29, 2020
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The chief human resources officer at Community First Credit Union discusses her credit union’s response to the coronavirus pandemic.
Funding Financial Education For Those Who Need It Most
April 22, 2020
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Two partnerships allow Northern Credit Union to help community members lead better financial lives.
Consumer Sentiments And Employee Insights (1Q 2020)
Real comments from online review sites to inform strategies, policies, and practices.
Industry Trends: Loans (1Q20)
Following one of the most productive lending years in the history of the credit union movement, the first quarter of 2020 offered new challenges. But ...
Industry Trends: Investments (1Q20)
Lower interest rates and overall economic uncertainty pushed the investment portfolios of commercial financial institutions nationwide toward shorter allocations in the first quarter of 2020.
Lessons In Leadership: Kate Laud
The CEO at Opportunities Credit Union discusses her credit union's response to the coronavirus pandemic.
Lessons In Leadership: Rick Anderson
The COO at Sandia Laboratory Federal Credit Union discusses his credit union's response to the coronavirus pandemic.
Industry Trends: Mortgages (1Q20)
Historically low rates to start the year has contributed to strong mortgage lending through March.
Industry Trends: Earnings (1Q20)
A locked-down economy combined with volatile changes in monetary policy put lenders in a difficult position in the first quarter of 2020, as total revenue ...
Lessons In Leadership: Kristy Hesse
The chief human resources officer at Community First Credit Union discusses her credit union's response to the coronavirus pandemic.
Funding Financial Education For Those Who Need It Most
Two partnerships allow Northern Credit Union to help community members lead better financial lives.
Browse Topics
Credit Union Data Predicts Who Will Win Super Bowl 2026
Andrew Lepczyk
As Super Bowl LX nears, the Callahan Bowl prediction model says the Seahawks will see green en route to the Lombardi Trophy.
How APL FCU Builds A Board Succession Pipeline
Aaron Passman
Two programs for aspiring volunteers are building a steady pipeline of ready-to-step-in leaders that trickles up to the director level.
How 2 Credit Unions Reduce Recidivism 1 Class At A Time
Savana Morie
Royal and American 1 credit unions share how their educational programs ensure incarcerated people are reentry ready.
How Super-Prime Borrowers Strengthen Both Margin And Membership
Callahan & Associates
Double‑digit net returns meet reliable credit performance when credit unions build a pipeline of high‑value members primed for deposits and engagement.
A New Leadership Team Focuses On Organic Growth At Verve
Aaron Passman
After years of merger-driven gains, a new senior leadership team and sales culture at Verve is powering a push for organic growth.
Georgia United Turns The Tide On Membership Growth
Aaron Passman
After years of declining membership, a new growth strategy and snappy catch phrase is paying off for the southern credit union.
How A Florida Credit Union Rebuilt Retention After The Great Resignation
Marc Rapport
Longer onboarding, focus groups, and peer leadership help Community First retain strong employees year after year.
What’s In A Name: Chief Efficiency Officer
Savana Morie
Kelli Wisner-Frank serves as the linchpin between finance and innovation at Community Choice Credit Union, aligning automation, smarter processes, and cost discipline to turn front-line fixes into bottom-line wins.
How SWBC’s Contact Center Solutions Help Financial Institutions Stay Connected
Callahan & Associates
Delivering human-centered service in a digital world is no longer a luxury for credit union contact centers — it’s a necessity.
Amanda Garabedian On Leadership
Savana Morie
The CEO of Adventure Credit Union shares tips to maintain credibility amid rapid executive turnover and organizational change.