Consumer Sentiments And Employee Insights (1Q 2020)
June 30, 2020
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Real comments from online review sites to inform strategies, policies, and practices.
CUSP Archives
Industry Trends: Loans (1Q20)
June 30, 2020
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Following one of the most productive lending years in the history of the credit union movement, the first quarter of 2020 offered new challenges. But strong mortgage originations negated a pullback in consumer lending to push overall loan balances higher.
Industry Trends: Investments (1Q20)
June 30, 2020
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Lower interest rates and overall economic uncertainty pushed the investment portfolios of commercial financial institutions nationwide toward shorter allocations in the first quarter of 2020.
Work From Home Bingo
June 30, 2020
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Have you showered today? Maybe you should.
Lessons In Leadership: Kate Laud
June 30, 2020
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The CEO at Opportunities Credit Union discusses her credit union’s response to the coronavirus pandemic.
Lessons In Leadership: Rick Anderson
June 30, 2020
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The COO at Sandia Laboratory Federal Credit Union discusses his credit union’s response to the coronavirus pandemic.
Industry Trends: Mortgages (1Q20)
June 30, 2020
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Historically low rates to start the year has contributed to strong mortgage lending through March.
Industry Trends: Earnings (1Q20)
June 30, 2020
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A locked-down economy combined with volatile changes in monetary policy put lenders in a difficult position in the first quarter of 2020, as total revenue growth slowed as sources of income shifted away from interest-driven streams.
Lessons In Leadership: Kristy Hesse
June 29, 2020
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The chief human resources officer at Community First Credit Union discusses her credit union’s response to the coronavirus pandemic.
Funding Financial Education For Those Who Need It Most
April 22, 2020
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Two partnerships allow Northern Credit Union to help community members lead better financial lives.
Consumer Sentiments And Employee Insights (1Q 2020)
Real comments from online review sites to inform strategies, policies, and practices.
Industry Trends: Loans (1Q20)
Following one of the most productive lending years in the history of the credit union movement, the first quarter of 2020 offered new challenges. But ...
Industry Trends: Investments (1Q20)
Lower interest rates and overall economic uncertainty pushed the investment portfolios of commercial financial institutions nationwide toward shorter allocations in the first quarter of 2020.
Lessons In Leadership: Kate Laud
The CEO at Opportunities Credit Union discusses her credit union's response to the coronavirus pandemic.
Lessons In Leadership: Rick Anderson
The COO at Sandia Laboratory Federal Credit Union discusses his credit union's response to the coronavirus pandemic.
Industry Trends: Mortgages (1Q20)
Historically low rates to start the year has contributed to strong mortgage lending through March.
Industry Trends: Earnings (1Q20)
A locked-down economy combined with volatile changes in monetary policy put lenders in a difficult position in the first quarter of 2020, as total revenue ...
Lessons In Leadership: Kristy Hesse
The chief human resources officer at Community First Credit Union discusses her credit union's response to the coronavirus pandemic.
Funding Financial Education For Those Who Need It Most
Two partnerships allow Northern Credit Union to help community members lead better financial lives.
Browse Topics
Vantage West Turns A Good Problem Into Great Recognition
Savana Morie
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
AI Is Rewriting The Economics Of Banking
Callahan & Associates
AI is removing friction from financial decisions, giving consumers more control over their money and forcing banks and credit unions to compete on real value.
How 2 Marketing Teams Organize For Impact
Aaron Passman
The organizational structures for the marketing teams at 3Rivers FCU and Leaders Credit Union couldn’t be more different, but they share a common goal.
Affordable Housing Isn’t About Business. It’s About People.
Aaron Passman
NOLA Firemen’s FCU helps members qualify for a mortgage in a state where poverty is high and insurance premiums are keeping many would-be borrowers out of a home.
Don’t Wait For Data. FirstLook Analysis Is Available Today.
Callahan & Associates
Callahan & Associates provides an early look at quarterly performance results. Sneak a peek at the latest trends here.
What Credit Unions Can Learn From Mamdani’s Campaign
Alix Patterson
Don’t stop reading because you think this is a love letter to Zohran Mamdani. It’s not about politics; it’s about connection and authenticity. His people-first campaign offers four lessons for credit unions on speaking with purpose and being heard.
Member Experience Is Everything
Aaron Passman
Explore best practices to streamline service, inspire leadership engagement, and improve the member experience.
2 Hot Takes On Member Growth
Rebecca Wessler
Member growth is slowing. What can credit unions do about it? Callahan experts explore how purpose and financial wellbeing might be the key to sustainable member growth.
How Credit Unions Can Compete Through Omnichannel Member Experiences
Callahan & Associates
Futureproof your credit union. Learn how ASAPP Financial Technology’s bank.io OXP | Omnichannel Experience Platform supports credit unions as they compete against direct-to-consumer fintechs.
Why Service And Support Should Guide Your Technology Decisions
Callahan & Associates
Choosing the right credit union core technology provider helps members, employees, and the credit union thrive.