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The Disaster Before The Disaster

Wright-Patt Credit Union decided it wasn’t enough to follow its continuity plan in the face of the COVID-19 pandemic. Lessons learned from a 2019 disaster provided guidance in newly uncertain times.

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Industry Trends: Human Capital (1Q20)

A decade of economic expansion created record-low unemployment levels, driving credit union employee compensation to the highest rates on record. Early outcomes from the COVID-19 crisis indicate changes to the status quo.

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Features

10 Ways To Stop P2P Payment Fraud In Its Tracks

Here’s info credit unions can share with members to protect both from P2P scammers.
Callahan Collections

How To Use Analytics To Identify At-Risk Members

Three credit unions share what they’re learning at the leading edge of data diving to spot troubling trends and troubled members as the movement deals ...
Features

Why 2 Credit Unions Are Reserving More For Loan Risk

CFOs from Workers and Patelco share their thinking about what’s to come and what they’re doing to prepare.
Features

The Start Of Something Different

First quarter data offers an initial glimpse at the impact from the coronavirus pandemic. There is still much left to learn.
Features

Leadership Amid Crisis

It’s been six months, and already the world has faced what might be the defining challenge of the 2020s.
Features

The Disaster Before The Disaster

Wright-Patt Credit Union decided it wasn’t enough to follow its continuity plan in the face of the COVID-19 pandemic. Lessons learned from a 2019 disaster ...
Features

Macro Overiew And Industry Trends (1Q20)

The longest economic expansionary period in U.S. history has come to an end. What else should credit unions know at first quarter?
Callahan Collections

Lessons In Leadership: Roderic Flowers

The SVP of human resources development at State Employees Credit Union of Maryland discusses his credit union's response to the coronavirus pandemic.
CUSP Archives

Industry Trends: Auto Lending (1Q20)

Decreased consumer spending and a pronounced pullback from indirect lending programs contributed to slower auto loan growth at credit unions in the first quarter of ...
CUSP Archives

Industry Trends: Human Capital (1Q20)

A decade of economic expansion created record-low unemployment levels, driving credit union employee compensation to the highest rates on record. Early outcomes from the COVID-19 ...

Exit Interview: Deb Vollmer

The retired Langley FCU executive looks back on a career shaped by industry change, evolving leadership responsibility, and a constant focus on serving members first.

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