Taking better care of employees and increasing engagement after a difficult 2020 is on the minds of many credit union professionals. Four leaders share how they are building productive, happy teams.

The CEO of Great Lakes Credit Union offers lessons on pandemic response, silver linings, and the foundation of credit union success.

The CEO of SF Fire Credit Union talks about seamless experiences, digital optimization, and operational agility in today’s environment.

2020 was a complicated year. But it offered plenty of lessons for leaders and has set the stage for an important 2021.

The coronavirus forced Abound FCU to push back a new branch opening and rethink its approach to meeting members and building community connections.

The CEO of Affinity Plus FCU talks about mission, good begetting good, and leaping forward in the next year.

Offering appointments was no new perk at Northwest Community Credit Union, but a new tool developed internally in response to new lobby operations took member service to a whole new level.

DuPage Credit Union has offered online appointment scheduling for nearly 18 months, but the arrival of the novel coronavirus earlier this spring pushed the cooperative to rethink the necessity of face-to-face engagements.

When the novel coronavirus forced the lobby closure of Discovery FCU’s lone branch, the Pennsylvania credit union fought back with the rapid deployment of an appointment scheduling and lobby management system.

Credit union leaders talk about the day-to-day operation of their systems; the past, present, and future benefits of appointment scheduling; and more.