A new year means a new opportunity to make smart investments for your credit union. There are many products, services, and solutions to sift through in the marketplace, so how can leaders decide which one is best for their credit union? The Vendor Showcase on CreditUnions.com asks vendors to break down the problems they solve and highlight what makes them stand out in a crowded industry.
Click any “read more” button below to learn about each supplier.
Headquarters: Orlando, FL
Service Areas: Member Services, Mobile & Online Services, Operations & Technology
What unique challenge do you help credit unions solve? Abe.ai builds artificial intelligence (AI)-powered virtual assistant products and infrastructure for the finance industry. Leveraging the power of conversational AI, we provide credit unions a powerful solution to elevate the digital banking experience using natural language. Our virtual financial assistant (VFA) allows a member to get answers to common questions, complete a wide variety of banking tasks, and receive valuable insights via a credit union’s online banking platform and/or mobile app. Our always-learning VFA creates a truly intuitive solution that provides operational efficiencies for credit unions while simplifying members’ financial journeys.
Why should a credit union choose you? Our VFA is a managed solution that can interact with a credit union’s members in a natural and conversational way in the channels consumers prefer — website, online banking, or mobile app. Thanks to our VFA’s multi-tier functionality, no matter where a credit union is on its digital transformation, we offer a VFA solution to meet its needs. Best of all, our VFA is easy to deploy and maintain, allowing credit unions to get to market within weeks — not months or years — depending on the capabilities chosen.
How can a credit union learn more about Abe.ai? Credit Unions can visit Abe.ai to learn more about our multi-tier virtual financial assistant or request a no-obligation demo. E-mail us at email@example.com and be sure to follow us on LinkedIn, Twitter, and Facebook for our perspectives on the latest trends and news in digital banking.
Compliance Services Group
Headquarters: Olympia, WA
Service Areas: Compliance, Consulting
What unique challenge do you help credit unions solve? Compliance Services Group (CSG) offers compliance review and consulting services in all aspects of credit union consumer compliance. CSG offers comprehensive compliance management systems reviews that can help identify systemic issues in your compliance program. Credit unions with an effective program can expect to detect and prevent potential issues.
Additionally, CSG has specialized expertise in emerging compliance issues like Truth in Lending APR validation and provides reviews of policies and procedures to ensure regulatory compliance. Our audits can be specifically tailored to the needs of each individual credit union and provide practical solutions and recommendations for any compliance issues.
Why should a credit union choose you? Credit unions should choose CSG because our auditors and consultants are experienced professionals with a broad depth of knowledge regarding credit union compliance issues. CSG is extremely responsive to inquiries and typically a member of our team will respond to your inquiry within just a few hours (during business days). We understand credit unions need to be compliant at a reasonable cost, and we will provide recommendations to help your credit union succeed.
How can a credit union learn more about CSG? Credit Unions can reach out to Compliance Services Group through our website at www.complianceservicesgroup.com, or by emailing or calling our CEO, John Bley, at John.Bley@complianceservicesgroup.com or (360) 915-9992.
CU Audit and Compliance Group
What unique challenge do you help credit unions solve? CU Audit & Compliance Group (CUACG) helps credit union stay compliant by being a one-stop-shop for all a credit union’s auditing needs.
Why should a credit union choose you? CUACG can complete almost any audit your credit union needs. CUACG can complete your supervisory committee, BSA, ACH, Safe Act, member account verification, risk assessments, fair lending, interim audits, and so much more. Any audit can be completed 100% remotely through our secure uploading platform. CUACG currently provides services for more than 210 credit unions. We are owned by the League of Southeastern Credit Unions, which gives us an advantage not many other auditing firms have.
What unique challenge do you help credit unions solve? CU*SOUTH helps credit unions create abundance in their member community through core software and services that drive growth. We offer an open, full-integrated core solution — with no need to buy third-party products or extra modules — to give your members the service they need. Our online banking apps let members access all of your credit union’s services, including automated account opening and load applications and approvals. Trouble getting all the work done? CU*SOUTH’s specialist will help.
Why should a credit union choose you? CU*SOUTH offers a fully-integrated core platform — with no extra modules or interfaces required to operate — at a low per-member monthly rate that saves 40%-60% over the “Big-4” core vendors. CU*SOUTH provides a Collaborative Services platform that allows CU’s to share resources for back office, collections, compliance, call center, IT support, media services, video and web design, training, and strategic planning. CU*SOUTH is 100% CU-owned — so credit union’s drive our agenda, guide our execution, and determine our pricing and dividends for our client-owners. You’re in control of your members’ experience
Headquarters: Costa Mesa, CA
Service Areas: Loan Originations Systems, Online Account Opening, Online Banking
What unique challenge do you help credit unions solve? In the lending arena, a credit union, regardless of size, must compete with other FIs on factors such as ease-of-use and convenience while keeping operating costs down. Their LOS must use the latest technology that integrates with their core systems so members, and potential members, enjoy a seamless and frictionless experience from any channel — including mobile. The LOS must be a powerful and robust web-based system that surpasses the features and functionality of their competitors. And, if it is on the same platform as their account opening and mobile app for cross selling, all the better. That’s why credit unions rely on MeridianLink.
Why should a credit union choose you? Financial institutions are undergoing a digital transformation as they seek to transition business models, enhance or create new revenue streams, and increase client engagement. MeridianLink supports our customers’ digital transformations by helping them create a superior client experience with our mission-critical loan origination software (LOS), digital lending platform, and data analytics. Our solutions allow our customers to meet their clients’ financial needs across the institution, which enables improved client acquisition and retention. Additionally, our solutions allow our customers to operate more efficiently by enabling automated loan decisioning and enhanced risk management.
How can a credit union learn more about MeridianLink? To learn more about the entire MeridianLink ecosystem of products and consulting and analytics services, visit www.meridianlink.com. You can also download product information and case studies as well. If a request for proposal is being issued, our business development and partner success teams are ready to provide a thorough response. Simply send your request to firstname.lastname@example.org or call 888.593.8970 and follow the prompts for sales.
Headquarters: New York, NY
Service Areas: Loan Originations, Loan Participations
What unique challenge do you help credit unions solve? MIAC assists many credit union clients, providing full-service or licensed software solutions to handle their residential mortgage pipeline hedging, Mortgage Servicing Rights (MSRs) valuations, and CECL data analysis and modeling. Our MarketShieldTM secondary marketing software is the most comprehensive available, with the industry’s most trusted and validated interest rate models and the most efficient sales platform for residential mortgage loans. We value over $1 trillion per month in MSRs, offering complete FASB reporting and auditor support. Our MIAC AnalyticsTM software suite supports CECL data management, cash flow analysis, expected loss modeling, and behavioral risk modeling.
Why should a credit union choose you? A credit union should consider MIAC for the most efficient secondary market pipeline hedging available, combined with over 30 years’ experience in delivering mortgage valuations and risk management solutions to our national client base. MIAC provides credit unions with an active marketplace for buyers and sellers of Loan Participations. MIAC’s best in class analytics enables our clients to achieve superior hedge results through periods of uncertainty and market volatility.
How can a credit union learn more about MIAC?
Credit unions can visit our website miacanalytics.com to learn more about our service offerings and software solutions and to download our most recent white papers, webinar recordings, and other resources. Email us at email@example.com or call (212) 233-1250 to speak with your MIAC representative and schedule a personalized demo. Make sure to follow us on LinkedIn, where we regularly post relevant content and articles.
Mosaic Development Systems
Headquarters: Lafayette, CO
Service Areas: Employee Training, Mystery Shopping, Membership Surveys
What unique challenge do you help credit unions solve? Mosaic provides a holistic approach to measuring and managing the member experience and company culture with a proven history of expanding share of wallet and talent retention for our clients. We provide industry benchmarks to understand where you sit among the competition as well as the training and coaching necessary to create trusted advisors in order to elevate and sustain increased business outcomes.
Why should a credit union choose you? We are not simply a sales training firm or member experience survey firm. We provide a holistic approach to managing the member experience based on the factors that create greater sales performance, operational efficiency, and employee retention. Everything we do is mapped to the strategy of the organization, the culture, and the member needs. Our services are interconnected and include: survey and mystery shopping research, sales and management training, culture management, and strategic consulting.
How can a credit union learn more about Mosaic Development Systems? Our website is www.mosaic-dsi.com or by phone at 720-985-9558.
What unique challenge do you help credit unions solve? Since 1987, TCU has helped credit unions succeed by providing a professionally managed family of institutional mutual funds exclusive to credit unions, as well as the information and analysis they need to support investment decisions. TCU’s mutual fund options are convenient investment solutions based on the cooperative values of credit unions.
Why should a credit union choose you? A credit union should choose TCU to help invest excess member deposits because our investment solutions are convenient, competitive, and created by and for credit unions. Callahan Financial Services, a subsidiary of Callahan & Associates, serves as distributor and ALM First serves as investment advisor.
How can a credit union learn more about TCU? Visit www.trustcu.com for information about our institutional investment options, sign up for daily economic commentary, archived webinars, and other resources. Email us at TCUGroup@callahan.com or call 1-800-237-5678 to learn more about how TCU can benefit your credit union.
*The listings included in this Vendor Showcase are sponsored by the suppliers. Callahan & Associates and CreditUnions.com do not endorse vendors or the solutions they offer.