Best Of Human Resources 2016

Innovative credit unions share their approaches to evaluations, training, and staffing.

As employee expectation for technology and flexibility grow, credit unions must adapt and change with the times. This year, has covered today’s HR landscape from a variety of perspectives, from the role of technology to instigating cultural change.

Here are five of’s most popular HR articles.

5. A Strategy To Offer In-House Education

Philadelphia-based Ardent Credit Union is in an area with numerous high-quality institutions of higher education. Why not collaborate with one to offer advanced degrees to the credit union’s employees? And better yet, as a team and delivered in-house? So that’s what the $620 million institution did.

4. Rod Flowers On Leadership

Navigating today’s HR landscape requires a handle on organizational change, branch modernization, and shifts in brand and culture. Rod Flowers, vice president of HR at State Employees Credit Union of Maryland shares how he helps lead that journey.

3. How To Create A Culture Of Accountability

The culture at Vantage West Credit Union Tucson, AZ, wasn’t broken, but breaking down silos could help the cooperative do even better. So the C-suite of the $1.7 billion cooperative got to work, creating a program that uses seven defined behaviors to drive what now is a “culture of accountability” that engages everyone at the enterprise.

2. Changing The HR Culture, On Coaching Session At A Time

Patriot Federal Credit Union has replaced annual reviews with coaching sessions that focus on internal culture and collaboration, including changing how the $553 million credit union evaluates employees and how employees evaluate themselves.

1. How To Fill In Staffing Gaps With A Roaming Team

Wright-Patt Credit Union uses roaming teams of full- and part-timers to handle the ebb and flow of staff needs across its branch networks. The Ohio cooperative is also using that experience to extend that approach to its member contact center.

December 26, 2016

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