2022: Best Of Human Resources And Operations

As we celebrate the holiday season, the office of Callahan & Associates will be closed Dec. 26 through Jan. 2. Enjoy this selection of the best of 2022, and we’ll see you in 2023.


Mentoring Program Connects C-Suite Women With Young Black Professionals

A six-week, 1-to-1 mentoring program connects white women in senior leadership positions with up-and-coming black women in the credit union industry to open discussion around the racial divide and gender bias.


Organizational Structures And Today’s Credit Union: A View From The Top

Org charts reflect key responsibilities, but what do variations in top-level structures say about business strategies, compliance goals, CEO priorities, and more?


The ABCs Of Engagement And Philanthropy

South Carolina Federal Credit Union encourages staff members to get more heavily involved in its nonprofit work, but that involvement requires a bit of a balancing act.


An Inside Look At Organizational Change

Methodologies to manage change abound, but these two credit unions have best practices and lessons learned that can apply to everyone.


How Empower FCU Empowers Branch Employees

The Syracuse, NY-based credit union has put in place a “self-promotion” program to help branch employees advance their careers and earn a series of raises, all while boosting member service.

Lead With Purpose

Rethink your credit union’s role and responsibility to members, employees, communities, and the environment with Sustainable Business Strategy, a virtual  learning experience that Callahan & Associates offers in collaboration with Harvard Business School Online.



COVID Branches Are Here To Stay

Retrofitted locations featuring full-service ITMs and biometric authentication helped First Alliance safely serve members during the pandemic and into today.


Affinity Plus Learns Lessons Of Its Own By Investing In Staff MBAs

The Minnesota cooperative leaned on insight from industry peers to create a path for building employees’ skills and knowledge.


Unitus Spreads Out, Employees Get Comfortable

The Oregon cooperative is creating a network of nerve centers to empower collaboration, create efficiencies, and reduce commutes.


How Can Credit Unions Respond To Quiet Quitting?

As more and more young workers become detached from their jobs, what can credit union leaders do to re-engage their employees?


For Patelco, Growth Is The Icing On The Cupcake

A new shared location with a popular cupcake shop has reversed the credit union’s fortunes in San Ramon, CA, where one branch is now serving members better than two were previously.

December 26, 2022

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