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Credit Union Digital Customer Success — For Every Generation

The key to serving different generations is to not only enable many ways for members to engage, but also offer seamless transitions from one channel to the other. The key to serving different generations is to not only enable many ways for members to engage, but also offer seamless transitions from one channel to the other.

Credit unions serve members of all ages. Different generations prefer a different mix of communication channels. The key is to not only enable many ways for members to engage, but also offer truly seamless transitions from one channel to the other.

Glia’s rapidly growing list of credit unions are deploying a “ChannelLess” experience that all generations value.
Cost savings, happier members, and increased sales are just some of the typical results Digital Customer Service (DCS) delivers.

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This article is sponsored by a recognized solutions provider in the credit union industry. Callahan & Associates does not endorse vendors or the solutions they offer, and the views and opinions offered here might not reflect those of Callahan. If you are interested in contributing an article on CreditUnions.com, please contact the Callahan team at ads@creditunions.com or 1-800-446-7453.
October 24, 2022

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