Credit unions serve members of all ages. Different generations prefer a different mix of communication channels. The key is to not only enable many ways for members to engage, but also offer truly seamless transitions from one channel to the other.
Glia’s rapidly growing list of credit unions are deploying a “ChannelLess” experience that all generations value.
Cost savings, happier members, and increased sales are just some of the typical results Digital Customer Service (DCS) delivers.