Credit limits sit at the core of the credit card experience, influencing everything from spending power to customer loyalty. A new report from PYMNTS Intelligence and Elan Credit Card examines how credit limit requests, approvals, and denials impact consumer behavior. The findings reveal a delicate balance. While automatic limit increases foster trust, denials often erode confidence — unless issuers communicate clearly.
Here are three key insights:
- Credit As A Financial Lifeline
Overall, 71% of cardholders view credit limits as a major part of their financial planning. Subprime borrowers and those with high credit utilization also place more weight on credit limits, underscoring their importance in financial stability. Notably, installment plans have emerged as an alternative for those denied higher limits. Nearly three-quarters (73%) of cardholders denied an increase in the past year currently use an installment plan, compared to 40% overall.
- Motivations For Requests
Why do cardholders ask for higher limits? More than half (52%) cited greater financial flexibility, with one-third naming it their most important reason. Another 39% said they hoped to improve their credit scores, showing that many consumers see credit limits as a tool for long-term financial health. By contrast, the 87% who did not request an increase mostly said they simply didn’t need one (76%), while others cited concerns about debt or credit score impacts.
- The Impact Of Approvals And Denials
Among those who received an increase, 64% reported a more positive view of their issuer, with only 2.9% reporting a worse impression. Denials, however, carry significant risks. More than one-third (35%) of rejected cardholders said their opinion of the issuer worsened, and nearly one-third (31%) reduced card usage afterward. Some (19%) stopped using the card altogether, while 20% applied for new credit elsewhere. Yet, the report notes that clear and transparent communication can soften the blow: many cardholders said they felt better about their issuer after a denial when reasons were well explained.
The findings are clear: while credit limit increases strengthen trust and loyalty, denial — especially opaque ones — risk driving cardholders away. Issuers that prioritize transparency, fast decisions, and digital tools to explain outcomes can turn even rejections into opportunities to build stronger, longer-term relationships.
