Member Experience


Provide The Best Member Experience With Omnichannel

Now more than ever, credit unions must be ready to serve new and existing members across a variety of channels.


What Your Credit Union Needs To Know About Business Intelligence And How It Will Impact Member Experiences

Identifying patterns and trends is key to translating information into improved operational efficiencies and more engaging member services.


From Tracking To Forecasting: 3 Steps To Member Data Analytics Maturity

Tips to demystify data analytics and set credit union leaders on a course for stronger member insights.


Data And Analytics: Unlocking Insights To Stay Competitive

Financial institutions have a wealth of data available to generate insights to inform difficult decisions about how to adapt and thrive in real time.


What’s In A Name: Chief Research And Digital Experience Officer

Ami Iceman Haueter takes on a new C-level role and a merged division to drive digital innovation at MSUFCU.

2023 Innovation Series: Innovations In Member Experience

Watch the Innovations in Member Experience webinar today and watch the four hand-picked finalists share their awesome innovations with you.


Meet The Finalists For The 2023 Innovation Series: Member Experience

This year’s MX solutions provide inventive ways for credit unions to serve members.


Digital Banking’s Next Frontier

Digital adoption is no longer a nice to have, it’s a necessity for credit unions to overcome staffing challenges.


2023 Vendor Showcase

Vendors break down the problems they solve and highlight what makes them stand out in a crowded industry.


3 Ways To Foster Local Business And Create Lasting Community Impact

Credit unions are entering the incubator space to tap into the innovative mindset of local entrepreneurs.

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