Your members count on you.
And when your technology provider falls short, they feel it.
Whether it’s a system outage, a delayed update, or a support ticket that goes unanswered, poor service can ripple through your credit union. It slows down your team, interrupts operations, and chips away at the trust you’ve worked hard to build with the people you’re here to serve.
That’s why service and support shouldn’t be an afterthought when choosing a technology provider — they should be a top priority.
Your credit union’s success depends on it.
Prioritize What Keeps Your Credit Union Running Smoothly
When service is strong, your credit union runs smoothly. Your team can focus on helping members — not troubleshooting tech.
You’ll see fewer disruptions, faster resolutions, and more time spent on what matters. That means happier members, stronger relationships, and a reputation for reliability that sets you apart.
But when service is weak, the risks add up fast.
You might face:
- Lost productivity from staff stuck solving tech issues.
- Operational hiccups from outages or lagging systems.
- Member frustration that leads to account closures.
- Compliance concerns from unresolved problems.
- Missed chances to innovate and grow.
And those aren’t just inconveniences — they can quietly drain your resources and momentum.
Recognize The Real Cost Of Poor Support
Credit union CEOs are feeling the pressure.
In fact, 41% named “efficiency” their top strategic priority this year. That’s no surprise. With rising expenses and tighter margins, every minute and dollar counts. And the right technology provider can help you make the most of both.
But not all providers treat service and support the same way.
Some offer it as an add-on. Others outsource it entirely. And when you need help, you’re stuck waiting in a queue, repeating your issue to someone who doesn’t understand your credit union — or your members.
That’s not just frustrating. It’s costly.
Choose A Provider That Acts Like Part Of Your Team
When you choose a provider that treats service and support as a core offering — not a side benefit — you gain more than just uptime.
You gain a true extension of your team.
You’ll have access to:
- Reliable systems that keep your operations humming.
- Responsive support that meets members in their moments of need.
- Strategic guidance that helps you grow with confidence.
- Proactive maintenance that saves you from costly fixes.
- A team that knows your credit union and cares about your success.
This means you can serve members better, faster, and more consistently — because your technology won’t get in the way.
Ask The Questions That Reveal True Commitment
So how do you find a provider that will show up when it counts? Ask the right questions.
In your RFP, dig into the details:
- What’s their average case resolution time?
- How long have their support reps been with the company?
- Do they offer direct communication — or just ticketing systems?
- How many credit unions have stayed with them for 20+ years?
- Do they participate in advisory groups or user communities?
These answers reveal more than just stats. They show whether a provider truly values relationships — and whether they’ll treat your credit union like more than a number.
Serve Members Better By Choosing Support That Delivers
Your members deserve better than “good enough.” And so do you.
Choosing a technology provider with exceptional service and support isn’t just smart — it’s essential. Because when your systems work, your team thrives. And when your team thrives, your members do too.
That’s how you build loyalty. That’s how you grow.
That’s how you make a difference.
Discover solutions and support from Jack Henry that can help your credit union thrive — whether you’re growing, evolving, or navigating change.
