This one-day live training course was designed for all levels of financial institution collection staff. It will immediately improve collection efficiencies, reduce delinquencies, and help put ‘Resolved’ to collection calls. Call quality vs. call quantity. This training will focus on improving call quality, which in turn will lead to a natural flow of achieving call
Curriculum topics will focus on collection method essentials and compliance: Critique and learn from live recorded calls Learn to use call assessment tools to ensure collection call quality Create effective verbal and written collection communications Collecting within FDCPA guidelines Best practices for Skip Tracing / Repossession / Remarketing / Bankruptcy
ACUMA Annual Conference for credit union leaders and mortgage lending vendors
Financial misinformation spreads fast. Here’s how two credit unions ensure their members receive accurate, trustworthy guidance in addition to quality services.
How EFCU Financial’s NIL strategy has progressed from mock negotiations to real relationships.
This year’s finalists are reshaping how credit unions approach lending thanks to increased efficiencies, AI, and more.
This year’s finalists offer new ways for credit unions to deepen and solidify relationships with members using AI, cloud-based services, and more.
With shares outpacing loans and indirect lending bringing in fewer members, credit unions focused on what they do best in the fourth quarter: serving core members.
Look beyond the headlines to better understand what is driving current market trends and how they could impact your credit union’s investment portfolio.
This year’s financial wellness solutions provide inventive ways for credit unions to help members take control of their financial lives.
To instill a culture of innovation, Canvas Credit Union makes it easier for front-line employees to present new ideas to executives.
These five quick benchmarks ensure your core platform fosters growth, adaptability, and member satisfaction — helping your institution keep a winning edge.
A partnership between a North Florida credit union and United Way’s local 211 service addresses an array of social challenges while establishing the cooperative as a trusted local resource.