In today’s financial sector, while credit union leaders understand that employees are crucial for customer engagement, 80% acknowledge that high turnover remains a major barrier.
Join us to explore the essential role of Knowledge Management in enhancing operational efficiency and employee engagement. Hear firsthand from UMassFive College Federal Credit Union about their journey leveraging a centralized knowledge management platform to empower their employees and achieve remarkable success.
This session will offer insights into:
– The Current Employee Landscape: Understand the importance of knowledge management and how it fits into today’s digital workplace and helps manage high turnover.
– A Key Differentiator-Content Management: Learn how UMassFive’s collaboration with a dedicated content management partner led to a customized system that not only resolved their knowledge management challenges but also became a key differentiator.
– Practical Knowledge Management Insights: Discover strategies that UMassFive implemented to enhance their knowledge management system, including ways to foster employee adoption and enhance efficiency. Learn about the significant impact it had on their credit union’s success.
Produced and sponsored by:
