Optimizing the member experience for growth is at the forefront of all credit union initiatives today. With so many innovative ways to reach potential new members, however, what does it actually take to create noteworthy experiences to attract them? Join us for an informative webinar with panelist, Charlie McAdams, Director, Member Engagement Center and Chairman of the Y-12FCU Gives Foundation and moderator, Emma Spellman, Marketing Manager, NCR Terafina on how Y-12 Federal Credit Union ($1.9B) has bridged the gap between call center and online channels, while discovering strategies on how to redefine member engagement for maximum success.
Key Takeways:
- How your credit union can stay innovative in a rapidly changing environment
- Gaining buy-in for optimizing the member experience
- Bridging the gap between a variety of different member engagement channels
- Utilizing fintech partners for omnichannel solutions
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