If Net Interest Margin (NIM) is the heart of a financial institution’s Net Income, then Funds Transfer Pricing (FTP) is the heart of managing and improving Net Interest Margin. FTP is often thought to be an intricate, overly complicated process used by only a few. However, today’s systems make FTP much easier to understand and
Tune in for a complimentary webinar from PayLynxs to review a specialized fraud case management platform. Designed by and for enterprise fraud investigators. Topics will include front-office reporting channels, building and customizing forms, triaging potential fraud, managing investigations, and more. We hope to see you there!
Tune in for a complimentary webinar from PayLynxs to review their specialized fraud case management platform. Designed by and for enterprise fraud investigators. Topics will include front-office reporting channels, building and customizing forms, triaging potential fraud, managing investigations, and more. We hope to see you there!
Meeting members where they are is essential for creating personalized engagements. Helping them get to the next milestone on their journey is an even more impactful way to enhance a member’s overall experience with their credit union. Predictive analytics empowers credit unions to anticipate member needs, delivering individualized financial guidance and tailored messaging at scale.
Tune in for a complimentary webinar from PayLynxs to review a specialized fraud case management platform. Designed by and for enterprise fraud investigators. Topics will include front-office reporting channels, building and customizing forms, triaging potential fraud, managing investigations, and more. We hope to see you there! Time
Join us for a complimentary webinar to learn how automating BSA, AML and Fraud processes can reduce your institution’s risk, ensure regulatory compliance, and better identify potential financial crime. This Webinar provides an excellent introduction to the full platform offered by SimpliRisk. If you are considering vendor alternatives, first time automation, or just want to
Join us for a complimentary webinar to learn how automating BSA, AML and Fraud processes can reduce your institution’s risk, ensure regulatory compliance, and better identify potential financial crime. This Webinar provides an excellent introduction to the full platform offered by SimpliRisk. If you are considering vendor alternatives, first time automation, or just want to
The fragmentation of banking relationships just seems to be the norm today. Switching has never been easier. But don’t expect your members to tell you when they go with another financial services provider. Chances are, you won’t find out they’re gone until it hits your bottom line! Join your credit union peers on Wednesday, June
As of 1Q24, the National Credit Union Association (NCUA) now requires credit unions over $1B in assets to report total income earned through NSF and Overdraft (OD) fees. This new mandate highlights regulator’s increasing focus on NSF/OD fee policy, and brings a wave of questions and concerns for credit union leaders charged with managing their
In today’s financial sector, while credit union leaders understand that employees are crucial for customer engagement, 80% acknowledge that high turnover remains a major barrier. Join us to explore the essential role of Knowledge Management in enhancing operational efficiency and employee engagement. Hear firsthand from UMassFive College Federal Credit Union about their journey leveraging a
Longer onboarding, focus groups, and peer leadership help Community First retain strong employees year after year.
Kelli Wisner-Frank serves as the linchpin between finance and innovation at Community Choice Credit Union, aligning automation, smarter processes, and cost discipline to turn front-line fixes into bottom-line wins.
Delivering human-centered service in a digital world is no longer a luxury for credit union contact centers — it’s a necessity.
The CEO of Adventure Credit Union shares tips to maintain credibility amid rapid executive turnover and organizational change.
A cross-functional team comprising nearly 20% of staff helped the Maryland-based credit union manage the crisis while staying focused on helping members.
When money stops making sense, people suffer a crisis of financial confidence. Now’s the time to reconnect with members to help them establish long-term stability.
From the teller line to the corner office, CEO Cheryl Sio’s story spans five decades of industry transformation and enduring leadership lessons.
Structured protection strategies provide potentially higher long-term total returns than bonds while muting the volatility and downside risk traditionally associated with equities.
The CEO of Peninsula Community Federal Credit Union highlights how active listening and lessons from the basket ball court shape a culture of inclusive banking that serves members and employees.
Look beyond the headlines to better understand what is driving current market trends and how they could impact credit union investment portfolios.