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Humanizing The Digital Member Experience

July 26, 2023 No Comments

While digital-first member support is highly efficient—delivering significant staffing and management advantages—credit unions must also maintain a personalized member experience. In addition to convenience, members expect credit unions to provide that same friendly, high-touch service they get visiting a branch. How can credit unions humanize the digital experience and provide that special, personal touch? This

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Safely Capture the First Time Car Buyer Market with Loan Loss Protection from Suretys

June 27, 2023 No Comments

Learn how credit unions of any asset size can BUILD and maintain a competitive “First Time/Thin File Auto Buyer program that improves their loan approval and funding ratios while lowering lender loan loss risk and increasing net yields! We’ll demonstrate how credit unions can safely GROW and gain a TRUE Market Advantage with Suretys. This unique program allows credit unions to CONNECT with and successfully serve

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Instant Payments: A Credit Union Perspective

June 12, 2023 No Comments

With the FedNow ServiceSM launching at the end of July, instant payments are on the fast track to ubiquity. But before credit unions hop on the bullet train to support them, they must understand: How will credit unions be impacted? And is your credit union properly equipped to receive them? Join us for a Callahan-hosted

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As Credit Unions 2x Tech Investments, How Can Mortgage and Consumer Tech Help You and Your Members Win?

May 31, 2023 No Comments

According to a recent report by Cornerstone Advisors, Credit Unions grew “investments in digital transformation [in 2022] to nearly $425,000 per one billion in assets” from “$200,000 per one billion in assets in 2021”. If your Credit Union isn’t leading or at least keeping pace with these investment levels, you’re losing competitive advantages! From account

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ACUMA Inside Track Webinar: Strategies for Credit Unions to Mitigate Market Risk

May 24, 2023 No Comments

This webinar will provide a current market overview and include actionable insights and recommendations for credit unions to mitigate market risk. Panelists will also review strategies to improve profitability to add value for members. Register for the upcoming webinar for insights related to hedging and trading recommendations, as well as how to leverage technology and

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Going Beyond Survey For A Complete View Of The Member Experience

May 11, 2023 No Comments

The field of Member Experience Management is moving toward a new way of capturing data – actively observing and analyzing a wide array of interactions between credit unions and their members to gain knowledge about actual member journeys. At Member Loyalty Group, we refer to this as Member Interaction Monitoring. While surveys are still an important

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ACUMA Fast Track Webinar: Appraising the State of the Appraisal Industry

May 8, 2023 No Comments

Overcoming appraisal bias has been an important piece of the Biden Administration’s housing policy, but how did we get here? We’ll explore the history of appraisal bias and how it fits into the larger picture of discrimination in mortgage finance, how public awareness of the issue grew, and the factors that make it a difficult

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Trendwatch 1Q23

May 1, 2023 No Comments

Join us for Trendwatch to learn about credit union performance trends gathered from 1Q 2023 data. You’ll find out where cooperatives are experiencing success and where additional opportunities lie. During Trendwatch, you’ll also get current insights into vital financial and operational metrics related to growth, penetration, lending, shares, member relationships, and more. During Trendwatch, you’ll

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ACUMA VIEWpoint Regional Summit

April 27, 2023 No Comments

These participant-driven opportunities are for credit union mortgage lenders at all levels of the profession to both lead and participate in discussions critical to their continued success. The ACUMA Regional Summits, new for 2023, allow for a day (plus an evening welcome reception) of both formal and informal networking for ACUMA’s current and potential credit

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ACUMA FOCALpoint Workshop

April 27, 2023 No Comments

These two-day subject-intensive events enable select groups of participants to take deep dives into critical issues affecting the credit union mortgage lending industry. Topics and speakers are the same for both workshops, with varying geographic locations chosen to make attending easier and more economical for lenders from different parts of the country.

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SERP 201: A Deep Dive Into Split Dollar Life Insurance Options and Risks

PARC Street Partners October 18, 2024
Get an in-depth look into Split Dollar plans, learn more about the benefits and the possible risks. At the end of this webinar, you’ll understand: ...

Future Branches Austin

October 8, 2024
Since 2016, Future Branches has helped thousands of retail banking innovators navigate tough challenges. This December 3-6, you’ll gain practical insights and strategies, learn how ...

Level Up Your Payments Technology

Elan Credit Card October 4, 2024
Today’s payment landscape is booming and members are technologically savvy in a way that no generation has been before. As quickly as technology advances, so ...

ACUMA Inside Track Webinar – Is Your Credit Union Ready to Embrace Appraisal Modernization 2025

American Credit Union Mortgage Association (ACUMA) October 3, 2024
The appraisal industry has undergone steady changes in valuation modernization, but those changes are about to rise to a whole new level. The GSEs are ...

ACUMA Inside Track Webinar – Today’s Housing & Election Outlook: Economic Insights for the Road Ahead

American Credit Union Mortgage Association (ACUMA) October 3, 2024
There have been few more uncertain times recently than those facing the U.S. housing market. High mortgage rates, low housing inventory, and political and economic ...

2Q24 Performance Indicators For Credit Unions Under $500M

Callahan & Associates, Inc. October 2, 2024
When comparing your institution’s performance to industry averages, credit unions executives may struggle to find meaningful insights that reflect their unique challenges and opportunities. Credit ...

Maximizing Growth and Member Engagement With Instant Payments

September 30, 2024
With over 200 credit unions now on the RTP® network, credit unions are figuring out how to integrate these solutions to enhance their member relationships ...

How Finding Your Niche Can Set Your Foundation Apart

September 27, 2024
Credit unions nationwide strengthen their local communities through charitable giving, volunteerism and, of course, financial empowerment. Many cooperatives even stand up their own foundations to ...

Ensuring Member Satisfaction: Generation Proof Your Credit Union

Engageware September 23, 2024
Do you know what the members of tomorrow want from their banking experience? The financial landscape is experiencing a seismic generational shift in wealth transfer ...

How AI Can Positively Impact Internal Procedures

Callahan & Associates, Inc. September 11, 2024
As credit unions cautiously explore the possibilities of artificial intelligence, TruStone Financial Credit Union is charging forward with TruAssist, its AI-powered knowledge base. This marks ...
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