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Humanizing The Digital Member Experience

July 26, 2023 No Comments

While digital-first member support is highly efficient—delivering significant staffing and management advantages—credit unions must also maintain a personalized member experience. In addition to convenience, members expect credit unions to provide that same friendly, high-touch service they get visiting a branch. How can credit unions humanize the digital experience and provide that special, personal touch? This

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Safely Capture the First Time Car Buyer Market with Loan Loss Protection from Suretys

June 27, 2023 No Comments

Learn how credit unions of any asset size can BUILD and maintain a competitive “First Time/Thin File Auto Buyer program that improves their loan approval and funding ratios while lowering lender loan loss risk and increasing net yields! We’ll demonstrate how credit unions can safely GROW and gain a TRUE Market Advantage with Suretys. This unique program allows credit unions to CONNECT with and successfully serve

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Instant Payments: A Credit Union Perspective

June 12, 2023 No Comments

With the FedNow ServiceSM launching at the end of July, instant payments are on the fast track to ubiquity. But before credit unions hop on the bullet train to support them, they must understand: How will credit unions be impacted? And is your credit union properly equipped to receive them? Join us for a Callahan-hosted

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As Credit Unions 2x Tech Investments, How Can Mortgage and Consumer Tech Help You and Your Members Win?

May 31, 2023 No Comments

According to a recent report by Cornerstone Advisors, Credit Unions grew “investments in digital transformation [in 2022] to nearly $425,000 per one billion in assets” from “$200,000 per one billion in assets in 2021”. If your Credit Union isn’t leading or at least keeping pace with these investment levels, you’re losing competitive advantages! From account

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ACUMA Inside Track Webinar: Strategies for Credit Unions to Mitigate Market Risk

May 24, 2023 No Comments

This webinar will provide a current market overview and include actionable insights and recommendations for credit unions to mitigate market risk. Panelists will also review strategies to improve profitability to add value for members. Register for the upcoming webinar for insights related to hedging and trading recommendations, as well as how to leverage technology and

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Going Beyond Survey For A Complete View Of The Member Experience

May 11, 2023 No Comments

The field of Member Experience Management is moving toward a new way of capturing data – actively observing and analyzing a wide array of interactions between credit unions and their members to gain knowledge about actual member journeys. At Member Loyalty Group, we refer to this as Member Interaction Monitoring. While surveys are still an important

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ACUMA Fast Track Webinar: Appraising the State of the Appraisal Industry

May 8, 2023 No Comments

Overcoming appraisal bias has been an important piece of the Biden Administration’s housing policy, but how did we get here? We’ll explore the history of appraisal bias and how it fits into the larger picture of discrimination in mortgage finance, how public awareness of the issue grew, and the factors that make it a difficult

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Trendwatch 1Q23

May 1, 2023 No Comments

Join us for Trendwatch to learn about credit union performance trends gathered from 1Q 2023 data. You’ll find out where cooperatives are experiencing success and where additional opportunities lie. During Trendwatch, you’ll also get current insights into vital financial and operational metrics related to growth, penetration, lending, shares, member relationships, and more. During Trendwatch, you’ll

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ACUMA VIEWpoint Regional Summit

April 27, 2023 No Comments

These participant-driven opportunities are for credit union mortgage lenders at all levels of the profession to both lead and participate in discussions critical to their continued success. The ACUMA Regional Summits, new for 2023, allow for a day (plus an evening welcome reception) of both formal and informal networking for ACUMA’s current and potential credit

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ACUMA FOCALpoint Workshop

April 27, 2023 No Comments

These two-day subject-intensive events enable select groups of participants to take deep dives into critical issues affecting the credit union mortgage lending industry. Topics and speakers are the same for both workshops, with varying geographic locations chosen to make attending easier and more economical for lenders from different parts of the country.

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ACUMA Inside Track Webinar – Becoming a Fannie Mae Lender

American Credit Union Mortgage Association (ACUMA) November 1, 2024
Fannie Mae, first developed in 1938 to help ensure a reliable and affordable supply of mortgage funds throughout the country, is one of the foremost ...

Purpose Symposium

Callahan & Associates, Inc. November 1, 2024
Please join us for a 2-day event in Austin, TX centered around all things purpose. We will explore key learnings from Sustainable Business Strategy (Callahan’s ...

Trendwatch 3Q24

October 30, 2024
Join Callahan for Trendwatch on Tuesday, November 12th at 2:00 PM ET to learn about credit union performance trends gathered from 3Q 2024 data. You’ll ...

Say Hello To New Products, Say Goodbye To Punitive Fees

October 29, 2024
NSF and junk fees have been a hot topic this year . Starting in the first quarter of 2024, the NCUA began requiring federally insured ...

The Power of the Consumer in Today’s Environment

LendingClub October 25, 2024
Today’s environment is challenging — but consumers might be doing better than you think. Join the experts from LendingClub Bank to learn about The Power ...

ACUMA Inside Track Webinar – Maximize Your Profitability to Enhance Member Satisfaction: Get the Most Out of Every Step – From Rate Sheet Creation to Servicing

American Credit Union Mortgage Association (ACUMA) October 25, 2024
Mortgage loans, like the homes they finance, are built brick-by-brick and step-by-step to provide the best possible results at the lowest cost. Professional builders understand ...

Harvesting Insights: Building a Strong Data Culture at Your Credit Union

Arkatechture October 25, 2024
Join Melissa Pomeroy and Shira Spector for a real conversation about data culture. In this webinar, we’ll clarify the concept of “data culture” and dive ...

Treating Credit Unions to Sweet Opportunities: Demystifying Student Loan Refinancing

LendKey October 25, 2024
Join us to learn how credit unions can transform student loan refinancing into a powerful tool for attracting the next generation of members and boosting ...

Purpose Symposium

Callahan & Associates, Inc. October 22, 2024
Please join us for a 2-day event in Austin, TX centered around all things purpose. We will explore key learnings from Sustainable Business Strategy (Callahan’s ...

SERP 101: General SERP Ovierview

PARC Street Partners October 18, 2024
Find out more about SERPs and how they benefit credit unions and non-profits. In this webinar you will learn: **Differences between a 457(f) and Split ...
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