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Events
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CFO Virtual Roundtable
As credit unions emerge from nearly two years dominated by the pandemic, there’s a continuing need for credit union executives to learn and benefit from ...
TriVerity Collection Call Success Training
Curriculum topics will focus on collection method essentials and compliance: Critique and learn from live recorded calls Learn to use call assessment tools to ensure ...
CFO Virtual Roundtable
As credit unions emerge from nearly two years dominated by the pandemic, there’s a continuing need for credit union executives to learn and benefit from ...
CFO Virtual Roundtable
Despite the obstacles presented this past year, credit unions have come together and redefined what it means to be a member-serving organization. As we continue ...
CFO Virtual Roundtable
Despite the obstacles presented this past year, credit unions have come together and redefined what it means to be a member-serving organization. As we continue ...
Call Center Virtual Roundtable
As credit unions emerge from nearly two years dominated by the pandemic, there’s a continuing need for credit union executives to learn and benefit from ...
The Struggle is Real (But Not Impossible) to Keep Up with Payments Disruptors
This webinar examines today’s bill pay landscape and the myriad ways consumers move money digitally. The presenters will also unpack the disruptors to the ecosystem ...
The True Cost of Legacy Solutions
For many, the term “upgrade” is associated with time-consuming, costly efforts. However, this isn’t always true, and as check processing solutions age, challenges often grow ...
Thrive Together Conference
Lucro’s 2021 Thrive Together Conference will connect the nation’s foremost business leaders to help credit unions and community banks reach new heights in commercial business ...
Top Payment Trends to Watch in 2022
As 2021 comes to a close, it’s time to reflect on the year and what we can expect in 2022 for payments. COVID-19 has accelerated ...
Browse Topics
What Credit Unions Can Learn From Mamdani’s Campaign
Alix Patterson
Don’t stop reading because you think this is a love letter to Zohran Mamdani. It’s not about politics; it’s about connection and authenticity. His people-first campaign offers four lessons for credit unions on speaking with purpose and being heard.
Member Experience Is Everything
Aaron Passman
Explore best practices to streamline service, inspire leadership engagement, and improve the member experience.
2 Hot Takes On Member Growth
Rebecca Wessler
Member growth is slowing. What can credit unions do about it? Callahan experts explore how purpose and financial wellbeing might be the key to sustainable member growth.
How Credit Unions Can Compete Through Omnichannel Member Experiences
Callahan & Associates
Futureproof your credit union. Learn how ASAPP Financial Technology’s bank.io OXP | Omnichannel Experience Platform supports credit unions as they compete against direct-to-consumer fintechs.
Why Service And Support Should Guide Your Technology Decisions
Callahan & Associates
Choosing the right credit union core technology provider helps members, employees, and the credit union thrive.
Insights From The Outside: Erling Amundson
Marc Rapport
When Erling Amundson made the jump from Fortune 500s to Langley Federal Credit Union, he brought a knack for member service and systems that listen, learn, and evolve.
3 Ways To Build A Better Member Experience
Rebecca Wessler
Credit unions improve the member experience through training, bilingual service, and bold branch strategies. Explore three stories that show what it takes to connect.
The Member Experience Revolution
Omar Shalabi
How changing consumer behavior is redefining branches as community spaces for advice, education, and connection.
How Credit Limits Impact Cardmember Usage And Loyalty
Callahan & Associates
Increases in credit limits strengthen trust and loyalty; denials risk driving cardholders away.