Last summer, Langley FCU noticed an alarming spike in member-to-member fraud. Through social engineering, criminals exploited members’ trust to obtain their confidential information or money. The surge in fraudulent activity pushed Langly FCU’s leaders to re-evaluate their approach and take a more proactive approach to fraud mitigation. Although a fraud team was already in place, the creation of a dedicated fraud-mitigation council marked a game-changing shift in how they addressed internal communication and response times.
Join Mark Hutchinson, Langley FCU’s SVP of Enterprise Risk Management & Internal Audit; Danielle Milner, Chief Experience Officer; and Mihaela Ciocanu, Director of BSA & Fraud, as they discuss the strategies behind forming this council and how it led to reduced fraud incidents. Learn their best practices, key takeaways, and practical steps that can strengthen your own credit union’s defenses against fraud.
