California

Jon Hernandez On Leadership

Jon Hernandez, the CEO of three California credit unions, describes his work-life balance, the importance of collaboration, and the logic behind a screen-door leadership policy.

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Susan Makris On Leadership

Susan Makris, senior vice president and chief human resources officer at Patelco Credit Union, explains the importance of leadership style and culture within a growing credit union.

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Features

Executive Compensation Is A Give And Take

A balanced salary strategy considers what other executives make as well as the credit union’s financial health.
Features

3 Ways To Improve Incentive Programs

A broad contribution scope, standardized rewards, and sales-averse employee strategies have paid dividends for these Western credit unions.
Features

Jon Hernandez On Leadership

Jon Hernandez, the CEO of three California credit unions, describes his work-life balance, the importance of collaboration, and the logic behind a screen-door leadership policy.
Features

3 Credit Unions, 1 CEO

In California, three credit unions put a shared-staffing strategy to work at the highest level.
Features

How To Make Mortgages A Positive Experience

Credit unions are alleviating pain points throughout the home-buying process.
Industry Insights

How Credit Unions Can Navigate “The Internet Of Targets”

Configurations, cooperation can help IT security managers dodge “resume-producing moments".
Industry Insights

Credit Union Auto Loans Increase By Double-Digits In 40 States

The strong growth in the auto portfolio drives gains in first quarter consumer lending for America’s credit unions.
Features

Susan Makris On Leadership

Susan Makris, senior vice president and chief human resources officer at Patelco Credit Union, explains the importance of leadership style and culture within a growing ...
Features

At The Intersection Of Business And Technology

BECU’s head of Internet talks strategy and skill set in a changing financial services environment.
Features

A Mortgage Strategy With A 61% Growth Rate

Investments in products, technology, and personnel contribute to tremendous mortgage loan performance at Ventura County Credit Union.
What’s In A Name: Chief Efficiency Officer

What’s In A Name: Chief Efficiency Officer

Kelli Wisner-Frank serves as the linchpin between finance and innovation at Community Choice Credit Union, aligning automation, smarter processes, and cost discipline to turn behind the scenes fixes into front line — and bottom-line — wins.

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Jim Morrell, Peninsula Community FCU

Jim Morrell On Leadership

The CEO of Peninsula Community Federal Credit Union highlights how active listening and lessons from the basket ball court shape a culture of inclusive banking that serves members and employees.

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