How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
A Force Of Change For Diversity, Equity, And Inclusion
May 17, 2021
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A 12-person group at Teachers Credit Union focuses on action and deliverables in its efforts to promote DEI at the Indiana cooperative.
In Search Of Savings? Try Tapping Employee Talent.
May 3, 2021
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An internal group tasked with reducing expenses and maximizing efficiency at TruWest Credit Union finds bright ideas in employee suggestions.
What’s In A Name: Member Experience Researcher
May 3, 2021
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User experience research helps specialists define and refine the BECU member experience.
What’s In A Name: Chief Of Financial Empowerment, Marketing, And Outreach
April 26, 2021
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Diane Sandoval-Griego coordinates diverse efforts to improve financial wellbeing for a multicultural membership.
How To Carry On Culture In A Work-From-Home World
April 26, 2021
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Greylock FCU connects with staff members to address work/life balance and member service.
20 Ways To Help People And Communities In Need
April 19, 2021
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Credit unions share insights about programs and strategies aimed at helping marginalized members and communities.
Bring In The Staff, Or Leave Them At Home? A View From 7 Credit Unions.
April 19, 2021
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Leaders from cooperatives rural and urban talk about how they are handling staffing strategy during the pandemic.
What’s In A Name: Chief Financial Health Officer
April 12, 2021
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Ann McMillian leads the charge to improve member and enterprise financial wellness at IH Mississippi Valley Credit Union.
A Strategy To Make Marketing Pack A More Powerful Punch
April 8, 2021
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Randolph-Brooks FCU adopted an agency model for its marketing department more than a decade ago and has lessons to share for credit unions of all sizes.
Credit Union Compensation Survey
April 5, 2021
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In January 2021, 177 credit unions participated in a Compensation Survey that covered key areas like compensation, bonuses and incentives, minimum wage, retirement, and benefits offered at various levels across the organization.
A Force Of Change For Diversity, Equity, And Inclusion
A 12-person group at Teachers Credit Union focuses on action and deliverables in its efforts to promote DEI at the Indiana cooperative.
In Search Of Savings? Try Tapping Employee Talent.
An internal group tasked with reducing expenses and maximizing efficiency at TruWest Credit Union finds bright ideas in employee suggestions.
What’s In A Name: Member Experience Researcher
User experience research helps specialists define and refine the BECU member experience.
What’s In A Name: Chief Of Financial Empowerment, Marketing, And Outreach
Diane Sandoval-Griego coordinates diverse efforts to improve financial wellbeing for a multicultural membership.
How To Carry On Culture In A Work-From-Home World
Greylock FCU connects with staff members to address work/life balance and member service.
20 Ways To Help People And Communities In Need
Credit unions share insights about programs and strategies aimed at helping marginalized members and communities.
Bring In The Staff, Or Leave Them At Home? A View From 7 Credit Unions.
Leaders from cooperatives rural and urban talk about how they are handling staffing strategy during the pandemic.
What’s In A Name: Chief Financial Health Officer
Ann McMillian leads the charge to improve member and enterprise financial wellness at IH Mississippi Valley Credit Union.
A Strategy To Make Marketing Pack A More Powerful Punch
Randolph-Brooks FCU adopted an agency model for its marketing department more than a decade ago and has lessons to share for credit unions of all ...
Credit Union Compensation Survey
In January 2021, 177 credit unions participated in a Compensation Survey that covered key areas like compensation, bonuses and incentives, minimum wage, retirement, and benefits ...
Browse Topics
CDFIs By The Numbers
Omar Shalabi
CDFI credit unions might be fewer in number, but their impact reaches millions of members, and their footprint highlights how targeted mission can translate into broad, measurable reach.
Credit Human Redefines ‘Green’ In The Heart Of Texas
Savana Morie
The credit union completed a three acre headquarters campus in 2021 that offers 52% more space while consuming a fraction of the resources. It’s a model of how cooperatives can lead on sustainability without sacrificing performance.
Serving The Underserved Without Accepting Preventable Fraud Losses
Callahan & Associates
Preventable fraud losses quietly erode credit union margins. The difference between a 25% and 6% loss rate isn’t risk. It’s execution.
Inside An In-School Model That Links Classrooms With College And Careers
Savana Morie
Holy Rosary Credit Union has embedded itself into a local high school’s career and technical education program, offering scholarships, internships, and courses eligible for college credit.
6 Credit Union Executive Priorities For 2026
Jay Johnson
Credit union leaders want to know where peers are placing their focus. These six priorities reflect how leadership teams are responding to change with intention and clarity.
What’s Next For Credit Union Earnings?
Omar Shalabi
As margin support begins to fade, earnings performance is becoming more sensitive to revenue mix and harder to interpret through public reporting alone.
The Great Wealth Transfer Is Also A Relationship Transfer
Savana Morie
Harvard FCU combines digital estate planning with human financial guidance to support positive, proactive wealth transfer across generations.
The Lending Lag Is Real, And Here’s What Smaller Credit Unions Can Do About It
Callahan & Associates
Discover how small to midsize credit unions can weather the economic headwinds hitting their communities right now.
Fresh Risks For Financial Markets
Jason Haley
Look beyond the headlines to better understand what is driving current market trends and how they could impact credit union investment portfolios.
What’s In A Name: AVP Of Member Insights
Aaron Passman
At Service Credit Union, Dave Widener connects data, strategy, and culture to shape better outcomes for members.