How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
From Face Time To FaceTime: Call Center Coaching Evolves
July 20, 2020
No Comments
Two Virginia credit unions find new ways to engage and train out-of-office call center employees.
Predictive Analytics In Play At BCU
July 13, 2020
No Comments
The suburban Chicago shop is building out models to prepare for a surge in delinquencies and charge-offs.
How To Complete A Merger … Remotely
June 17, 2020
No Comments
Georgia’s Own Credit Union was months away from finalizing a merger when the coronavirus pandemic hit. Rather than hitting pause, the credit union devised a plan to forge ahead.
How RBFCU Cultivated Staff’s Skills While Saving Members’ Finances
June 15, 2020
No Comments
A pandemic response brought the Texas cooperative to a new level of teamwork and learning.
A Credit Union Career Isn’t For Me. Change My Mind. (Part 2)
June 15, 2020
No Comments
Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.
3 Opportunities The Coronavirus Crisis Uncovers For Improving Credit Union Operations
May 28, 2020
No Comments
As financial institutions have had to pivot in response to the Coronavirus outbreak, credit unions are faced with unprecedented situations, challenging many of their usual operations.
CommonWealth One Makes The Most Of Staying At Home
May 26, 2020
No Comments
Employees and employer benefit from homegrown e-learning initiative.
A Credit Union Career Isn’t For Me. Change My Mind. (Part 1)
May 26, 2020
No Comments
Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.
How To Stand Out In A Field Of Potential Employers
May 26, 2020
No Comments
Doug Fecher, CEO of Wright-Patt Credit Union, dishes on why he joined the credit union industry and how other cooperatives can entice young, up-and-coming leaders to do the same.
How To Bring New Hires Up To Speed At A Social Distance
May 25, 2020
No Comments
Johns Hopkins FCU relates the successes and pitfalls of remote onboarding during the COVID-19 pandemic.
From Face Time To FaceTime: Call Center Coaching Evolves
Two Virginia credit unions find new ways to engage and train out-of-office call center employees.
Predictive Analytics In Play At BCU
The suburban Chicago shop is building out models to prepare for a surge in delinquencies and charge-offs.
How To Complete A Merger … Remotely
Georgia’s Own Credit Union was months away from finalizing a merger when the coronavirus pandemic hit. Rather than hitting pause, the credit union devised a ...
How RBFCU Cultivated Staff’s Skills While Saving Members’ Finances
A pandemic response brought the Texas cooperative to a new level of teamwork and learning.
A Credit Union Career Isn’t For Me. Change My Mind. (Part 2)
Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to ...
3 Opportunities The Coronavirus Crisis Uncovers For Improving Credit Union Operations
As financial institutions have had to pivot in response to the Coronavirus outbreak, credit unions are faced with unprecedented situations, challenging many of their usual ...
CommonWealth One Makes The Most Of Staying At Home
Employees and employer benefit from homegrown e-learning initiative.
A Credit Union Career Isn’t For Me. Change My Mind. (Part 1)
Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to ...
How To Stand Out In A Field Of Potential Employers
Doug Fecher, CEO of Wright-Patt Credit Union, dishes on why he joined the credit union industry and how other cooperatives can entice young, up-and-coming leaders ...
How To Bring New Hires Up To Speed At A Social Distance
Johns Hopkins FCU relates the successes and pitfalls of remote onboarding during the COVID-19 pandemic.
Browse Topics
AI Boot Camp Is More Than Basic Training At Clearview FCU
Aaron Passman
Hands-on work with artificial intelligence tools is future-proofing staff members, giving them the confidence to adoption new technology and embrace efficiencies.
Stable Economy. Strained Households.
Andrew Lepczyk
Wages briefly caught up with inflation, but rising costs have pushed them back into negative territory. Here’s what that shift means for member finances and credit union performance.
Fintech Grounded In Mission As Much As Market Opportunity
Marc Rapport
Suncoast Credit Union balances near-term needs with longer-term bets, applying discipline to timing, valuation, and fit to decide when to invest and when to walk away.
Industry Intelligence For Credit Union Leaders
Callahan & Associates
Looking for quarterly data coverage, expert analysis, lessons from leading credit unions, and more? Callahan has it covered. Comparing top-level performance and digging into the details has never been easier.
Cost Pressures Are Changing Member Behavior
Savana Morie
First quarter data shows how rising costs are pushing consumers toward flexibility and reshaping borrowing and saving habits.
WSECU Invests In Innovation To Solve Pain Points
Marc Rapport
A dedicated CUSO holding company allows WSECU to move beyond building and back fintech partners it helps shape and scale.
When Employees Own Culture, Service Follows
Savana Morie
Advancial FCU links internal service standards, employee feedback, and peer recognition to create a more consistent experience for both staff and members.
How MSUFCU Builds And Backs Fintech Solutions
Marc Rapport
MSUFCU takes a hands-on approach to fintech, piloting solutions through its in-house lab before scaling and backing them through a wholly owned CUSO.
Members Demand Digital, But They Want Branches, Too
Savana Morie
Affinity Plus FCU has a clear member service mantra: digital for daily, human when it’s hard. Its CEO and CFO share what that looks like in practice.
How A Holding Company Helps Service Credit Union Win At Fintech
Marc Rapport
The New Hampshire cooperative shares how its fintech arm, Service Ventures, evaluates investments, balances risk, and defines success.