2 Strategies To Inspire A New Generation Of Leaders
Desert Financial and Affinity Plus have taken different paths for the same end goal: positioning emerging leaders for success.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
What’s In A Name: Director Of Organizational Change Management
Desert Financial’s Allison Worthington offers insights into how her role helps others feel like they’re a part of change, rather than feeling that change is
7 17 Steps Up To Tackle The Nation’s Mental Health Crisis
With Americans under more stress than they were before the pandemic, the Ohio-based credit union has seen a roaring response after adding mental healthcare
Stop Passing The Bucks And Start Counting Them Instead
March 26, 2015
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How Langley FCU encourages communication and collaboration between departments to create shared, trackable definitions of success.
The Value In The Slow, The Small, And The Local
March 23, 2015
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The community-conscious investment book Slow Money represents the local, holistic approach to finance that credit unions have lived since the birth of the modern credit union in 1852.
Executive Life Balance
March 18, 2015
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Members depend on GUASFCU’s executives, who are also full-time students, to deliver outstanding service.
Operational Efficiency
March 18, 2015
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GUASFCU focuses on products and services for students through the cyclical changes of the school year.
The Little Credit Union That Could
March 18, 2015
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Originally bound to the railroad industry, this once-small cooperative struck out on its own and is now on track to become Southwest Virginia’s premier financial institution.
The Role Of Technology In Credit Union Management
March 9, 2015
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Doug True, CEO of FORUM Credit Union, talks about the role of technology in the modern financial services landscape.
Overhauling Interior Service: Interview with Ed Speed
March 2, 2015
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TDECU relies on internal culture to deliver superior service to members.
6 Tips To Host Electrifying Employee Events
March 2, 2015
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The line between fun and meaningful is a moving target, but these two credit unions have some golden rules that help them hit the bull’s-eye every time.
Member-Focused Staff Can Sell With Tech Tools
March 2, 2015
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You can have a member-focused staff while increasing sales and growing fee-income opportunities through technology.
Key Takeaways From Callahan HR Roundtable 2015
February 27, 2015
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When HR professionals gathered for a Callahan Roundtable, these ideas generated the most buzz.
Stop Passing The Bucks And Start Counting Them Instead
How Langley FCU encourages communication and collaboration between departments to create shared, trackable definitions of success.
The Value In The Slow, The Small, And The Local
The community-conscious investment book Slow Money represents the local, holistic approach to finance that credit unions have lived since the birth of the modern credit ...
Executive Life Balance
Members depend on GUASFCU’s executives, who are also full-time students, to deliver outstanding service.
Operational Efficiency
GUASFCU focuses on products and services for students through the cyclical changes of the school year.
The Little Credit Union That Could
Originally bound to the railroad industry, this once-small cooperative struck out on its own and is now on track to become Southwest Virginia’s premier financial ...
The Role Of Technology In Credit Union Management
Doug True, CEO of FORUM Credit Union, talks about the role of technology in the modern financial services landscape.
Overhauling Interior Service: Interview with Ed Speed
TDECU relies on internal culture to deliver superior service to members.
6 Tips To Host Electrifying Employee Events
The line between fun and meaningful is a moving target, but these two credit unions have some golden rules that help them hit the bull’s-eye ...
Member-Focused Staff Can Sell With Tech Tools
You can have a member-focused staff while increasing sales and growing fee-income opportunities through technology.
Key Takeaways From Callahan HR Roundtable 2015
When HR professionals gathered for a Callahan Roundtable, these ideas generated the most buzz.
Browse Topics
An NCUA Slowdown, Leadership Lessons, And More: Takeaways From Day 2 Of GAC 2025
Aaron Passman
The second day of the industry’s annual event included insights into how the regulator and Congress operate, as well as leadership lessons from a basketball legend.
Chaos, Taxation, And More: Takeaways From Day 1 Of GAC 2025
Aaron Passman
The first full day of the Governmental Affairs Conference included a frank assessment of threats to the credit union tax status, news about the future of the NCUA, and more.
Meet The Finalists For The 2025 Innovation Series: Digital
Callahan & Associates, Inc.
This year’s finalists are leading the way with digital experiences focused on everything from family banking to omnichannel service, personalized experiences, and more.
Meet The Finalists For The 2025 Innovation Series: Member Engagement
Callahan & Associates, Inc.
This year’s finalists focus on deepening relationships to drive top-of-wallet status and keep credit unions top of mind.
Meet The Finalists For The 2025 Innovation Series: Analytics
Callahan & Associates, Inc.
This year’s finalists help credit unions do more with data to grow their business and increase efficiency.
Uncertainty Grows For Credit Unions Tied To Government Employees
Aaron Passman
A substantial portion of the industry is built around serving federal government employees. With federal jobs potentially in jeopardy, credit unions are preparing diverse responses.
A Peek Behind The Analytics Engine At Lake Trust Credit Union
Marc Rapport
The Michigan cooperative is turning data-driven decision-making into the standard operating procedure.
3 Questions About Analytics Posed To The Pros Who Practice It
Marc Rapport
Experts from across the industry discuss their biggest analytics wins, lessons learned, and strategies for smarter data use.
How Analytics Combats Attrition At CEFCU
Aaron Passman
The Illinois-based credit union has used analytics, AI, and more old-fashioned methods to keep members and deepen relationships.
6 Ways To Structure An Analytics Role
Callahan & Associates
Diverse job titles and responsibilities are helping leading institutions leverage data to make better decisions.