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Kim Alexander On Leadership

Experiences in high-tech manufacturing, small business services, and the rodeo have prepared Kim Alexander, executive vice president and chief financial officer of Warren Federal Credit Union, for her role at a high-growth credit union.

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How Fairfax County FCU Moved Beyond Disaster And Back To Work

An established disaster recovery plan helped the credit union serve members after a fire destroyed its data center.
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How Patelco Credit Union Is Listening To The Voice Of Its Members

The California credit union hopes to beef up its manual process with technology and dedicated staff.
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A Strategy To Grant First-Time Homebuyers Down Payment Assistance

Learn how St. Mary’s Bank offers low-income first-time homebuyers a reprieve from mounting down payment and closing costs.
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For Some, Efficiency Starts With Investing In-House

Maroon Financial Credit Union lowered its efficiency ratio by generating more revenue from an expanded mortgage origination campaign.
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Efficiency And Opportunity In The Southeastern Market

A Q&A with Amy Perez, assistant vice president of retail lending at Grow Financial Credit Union.
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How To Move To An In-House Business Model

SECU of Maryland’s move to bring its business lending operations in-house resulted in a return on investment in the range of 250 to 300 basis ...
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How To Run A Loan Program With 256 Origination Centers

State Employees’ Credit Union takes a decentralized approach to its lending model. How does it work, and why does the credit union believe this complex, ...
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Kim Alexander On Leadership

Experiences in high-tech manufacturing, small business services, and the rodeo have prepared Kim Alexander, executive vice president and chief financial officer of Warren Federal Credit ...
Features

TruStone Financial Tackles Outbound Calling From The Inside

In early 2015, the Minnesota credit union tapped retail branch staff to make cross-selling calls and build member relationships.
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How Educators Insourced For Car-Buying Success

It’s taken more than a decade, but this Wisconsin credit union has fine-tuned its car-buying services to benefit members and increase its loan portfolio.
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