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Kim Alexander On Leadership

Experiences in high-tech manufacturing, small business services, and the rodeo have prepared Kim Alexander, executive vice president and chief financial officer of Warren Federal Credit Union, for her role at a high-growth credit union.

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Features

Efficiency And Opportunity In The Southeastern Market

A Q&A with Amy Perez, assistant vice president of retail lending at Grow Financial Credit Union.
Features

How To Move To An In-House Business Model

SECU of Maryland’s move to bring its business lending operations in-house resulted in a return on investment in the range of 250 to 300 basis ...
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How To Run A Loan Program With 256 Origination Centers

State Employees’ Credit Union takes a decentralized approach to its lending model. How does it work, and why does the credit union believe this complex, ...
Features

Kim Alexander On Leadership

Experiences in high-tech manufacturing, small business services, and the rodeo have prepared Kim Alexander, executive vice president and chief financial officer of Warren Federal Credit ...
Features

TruStone Financial Tackles Outbound Calling From The Inside

In early 2015, the Minnesota credit union tapped retail branch staff to make cross-selling calls and build member relationships.
Features

How Educators Insourced For Car-Buying Success

It’s taken more than a decade, but this Wisconsin credit union has fine-tuned its car-buying services to benefit members and increase its loan portfolio.
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Co-Sourcing: How 3 Credit Unions Collaborate On Back-Office Ops

Communication and a shared perspective allow this consortium to gain efficiencies in areas that are scalable and manageable with clear metrics and service level agreements.
Industry Insights

DOE Targets University-Student Banking Relationships

Credit union involvement seen as limited but experts say keep an eye on the bouncing ball nonetheless.
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A G-U-I-D-E To Break Down Cubicle Walls And Encourage Collaboration

Why Lake Trust Credit Union ditched surveys and embraced open communication.
Features

How U.S. Eagle FCU Eyes 21% Indirect Lending Jump

New Mexico credit union partners with CRIF Select to drive indirect lending among members and growing dealer network.
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