Technology

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Merchants Can Sidestep Interchange Fees

New options diminish the charges businesses pay to process card payments — or even eliminate them altogether.
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A Mission-Forward Path To Pandemic Recovery

In the age of digital, a “people-helping-people philosophy” is needed more than ever.
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Leveraging Connected Experiences For An Enhanced Member Experience

Positive member experiences across all channels facilitate high-value service, promote product adoption, and support communications that can be broadly delivered in a consistently engaging and ...
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MX Strategies For 2022 And Beyond

Integrate the cloud, data automation, AI, and self-service innovations to offer top-line member experience to credit unions and their members.
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3 Factors To Consider When Building A Credit Card Product Strategy

Credit unions should focus on product, experience, and innovation while leveraging their established brands and market presence.
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Remaining Competitive In A Banking Market Filled With Disruption

Sustainable success requires continuous reinvention, adaptation, and a willingness to innovate.
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Artificial Intelligence Provides Real Service At Royal Credit Union

An avatar named Val, trained to interact like a live human, handles thousands of queries every month and improves the member experience at the Wisconsin ...
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6 Credit Unions Dish On Data Dashboards And Enterprise Collaboration (Part 2)

Making the most of business intelligence involves building bridges between departments byte by byte.
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6 Credit Unions Dish On Data Dashboards And Enterprise Collaboration (Part 1)

Making the most of business intelligence involves building bridges between departments byte by byte.
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Impacts Of Data Science And Analytics On The Credit Union Industry

Every member interaction offers insight into preferences and habits. Using these data points, credit unions can not only better serve their members but also increase ...
From left: Dave Valentine, chief lending and strategy officer at Illinois-based Consumers Credit Union, and his dad, Mike Valentine, CEO of BCU.

A Credit Union Bond Beyond Bloodlines

For Mike and Dave Valentine, the family business just happens to be credit unions. The father-son duo talk leadership styles, cooperative values, and the lessons they’ve learned from each other along the way.

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Colorful digital promo for Baton Rouge Telco Federal Credit Union's Era's Tour-inspired HELOC campaign. It features bold “zero out-of-pocket costs” messaging and a call-to-action button.

Home Is Where The Heart (And More) Is

Where is mortgage growth coming from right now? This week, CreditUnions.com covers a mix of home equity campaigns, targeted affordability programs, and niche lending strategies that are bringing borrowers back into the market.

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