AI Makes An Instant Impact At TruStone Financial
The Minnesota cooperative is only a few months into it but already seeing significant operational gains.
Technology
Our Technology page is the best place for news on core processing, conversions, fintech partnerships, machine learning, AI, next-gen banking, and more.
Top Technology Articles
Better Core, Better Future
After more than four decades on the same system, Yolo FCU levels up to accommodate a massive field-of-membership expansion.
Inside MSUFCU’s Approach To Innovation
From new brands to emerging fintech opportunities, CEO April Clobes outlines how and why the credit union is constantly pursuing new ventures.
Partnering With CSI To Streamline IT Management And Cybersecurity
November 2, 2020
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A technology partner allows this Illinois credit union to focus on its core mission while leaving the technical details to the experts.
Mapping Out Your Digital Account Opening And Lending Journey With Insight From Yogi, Albert, Mae, And Hannibal
November 2, 2020
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How can you determine if your digital lending and account opening strategy is on track?
Cybersecurity Awareness Is More Important Than Ever
October 26, 2020
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A host of new threats and vulnerabilities have arisen with the move to remote working. For this Cybersecurity Awareness Month, credit union security experts share seven tips on how to stay safe.
Creating An Innovative Mindset In A Disruptive World
October 20, 2020
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Join Erin Coleman, senior director, advisory services at Filene Research Institute, and Jay Johnson, chief collaboration officer at Callahan & Associates, for a webinar on how credit unions can be focused on innovation, when surrounded by disruptions.
The 6-Week Branch Transformation
October 19, 2020
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A regional bank closed in a rural New York town. Northern Credit Union stepped in to ensure residents weren’t without financial services for long.
A Digital Transformation Journey: Success Is In The Details
October 19, 2020
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Unitus Community Credit Union partners with Vertifi Software to resolve mobile deposit pain points and more.
6 Months Going On 6 Years: The New Normal At TwinStar
October 12, 2020
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The Washington cooperative is making short-term changes with an eye toward long-term consequences when it comes to remote work.
Stand Apart In Business Services
October 7, 2020
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West Virginia’s Element FCU launches easy-to-make customized landing pages for business members.
Langley Offers ‘Leigh’ Way To Boost Member Service
October 5, 2020
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Easily deployed chatbot learns as it goes, saved several thousand phone calls in its first weeks.
CU Guide: Keeping Members At The Center Of Your Digital Transformation
October 5, 2020
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People-focused innovation will empower credit unions to grow virtual channel use post-pandemic.
Partnering With CSI To Streamline IT Management And Cybersecurity
A technology partner allows this Illinois credit union to focus on its core mission while leaving the technical details to the experts.
Mapping Out Your Digital Account Opening And Lending Journey With Insight From Yogi, Albert, Mae, And Hannibal
How can you determine if your digital lending and account opening strategy is on track?
Cybersecurity Awareness Is More Important Than Ever
A host of new threats and vulnerabilities have arisen with the move to remote working. For this Cybersecurity Awareness Month, credit union security experts share ...
Creating An Innovative Mindset In A Disruptive World
Join Erin Coleman, senior director, advisory services at Filene Research Institute, and Jay Johnson, chief collaboration officer at Callahan & Associates, for a webinar on ...
The 6-Week Branch Transformation
A regional bank closed in a rural New York town. Northern Credit Union stepped in to ensure residents weren’t without financial services for long.
A Digital Transformation Journey: Success Is In The Details
Unitus Community Credit Union partners with Vertifi Software to resolve mobile deposit pain points and more.
6 Months Going On 6 Years: The New Normal At TwinStar
The Washington cooperative is making short-term changes with an eye toward long-term consequences when it comes to remote work.
Stand Apart In Business Services
West Virginia’s Element FCU launches easy-to-make customized landing pages for business members.
Langley Offers ‘Leigh’ Way To Boost Member Service
Easily deployed chatbot learns as it goes, saved several thousand phone calls in its first weeks.
CU Guide: Keeping Members At The Center Of Your Digital Transformation
People-focused innovation will empower credit unions to grow virtual channel use post-pandemic.
Browse Topics
Member Experience Is Everything
Aaron Passman
Explore best practices to streamline service, inspire leadership engagement, and improve the member experience.
2 Hot Takes On Member Growth
Rebecca Wessler
Member growth is slowing. What can credit unions do about it? Callahan experts explore how purpose and financial wellbeing might be the key to sustainable member growth.
How Credit Unions Can Compete Through Omnichannel Member Experiences
Callahan & Associates
Futureproof your credit union. Learn how ASAPP Financial Technology’s bank.io OXP | Omnichannel Experience Platform supports credit unions as they compete against direct-to-consumer fintechs.
Why Service And Support Should Guide Your Technology Decisions
Callahan & Associates
Choosing the right credit union core technology provider helps members, employees, and the credit union thrive.
Insights From The Outside: Erling Amundson
Marc Rapport
When Erling Amundson made the jump from Fortune 500s to Langley Federal Credit Union, he brought a knack for member service and systems that listen, learn, and evolve.
3 Ways To Build A Better Member Experience
Rebecca Wessler
Credit unions improve the member experience through training, bilingual service, and bold branch strategies. Explore three stories that show what it takes to connect.
The Member Experience Revolution
Omar Shalabi
How changing consumer behavior is redefining branches as community spaces for advice, education, and connection.
How Credit Limits Impact Cardmember Usage And Loyalty
Callahan & Associates
Increases in credit limits strengthen trust and loyalty; denials risk driving cardholders away.
Don’t Wait For Data. FirstLook Analysis Is Available Today.
Callahan & Associates
Callahan & Associates provides an early look at quarterly performance results. Sneak a peek at the latest trends here.
Wright-Patt Turns Purpose Into Property For First-Time Homebuyers
Savana Morie
The Ohio credit union’s Sunshine Community Fund is backing new homes in Dayton, combining financial support, education, and cross-team collaboration to empower first-time buyers.