A member called in overwhelmed and out of options. They had already used all of their allowed skip‑a‑pays for the year and were facing serious financial hardship. With their car at risk of repossession, they feared losing their only way to get to work. While speaking with the member service lender, they shared just how desperate the situation had become. Instead of turning them away, the lender guided them through applying for a QCash loan right there on the phone. Within minutes, the loan was approved, processed, and deposited into their account. Before hanging up, the member knew they could cover their payment, keep their vehicle, and make it through to their next paycheck. What started as a call made in fear ended as a moment of relief and stability.
CU Strategic Planning, a Callahan company, submitted this member impact story on behalf of the credit union.
