When Kyle applied for a loan to help his son purchase a vehicle, he hoped for a quick and supportive experience, and that’s exactly what he found with Cynthia at GreenState Credit Union.
Kyle began the loan application online on a Saturday through the Ankeny branch, wanting to get pre-approved while his son searched for a reliable car. By early Monday morning, Cynthia personally reached out to share the good news: the loan had been approved. Her proactive communication and understanding of the family’s situation immediately set the tone for an exceptional experience.
As Kyle’s son began exploring vehicle options, Cynthia remained patient and encouraging — reviewing each VIN he sent as he narrowed down his choices. When it came time to finalize the loan, Cynthia made sure every detail was handled seamlessly, from signing the documents to setting up his son’s new GreenState savings and checking accounts.
“Cynthia was phenomenal!” Kyle shares. “She made the process easy, stress-free, and personal. I’d vote for her as Employee of the Year!”
Through her kindness, expertise, and follow-through, Cynthia embodied the heart of GreenState’s mission — meeting members where they are and helping families achieve their goals together.
This story was submitted by Amy Stevens, Senior Vice President, GreenState Credit Union.
