Our vigilant TDECU front-line teammates continue to go above and beyond to protect our members from scammers. Earlier this month, a member walked into our Lake Jackson location while on the phone with a suspected scammer. The caller claimed the member would be arrested for missing jury duty but that the situation could be resolved with a payment of $15,000. Concerned, the member discreetly passed a note to our teller asking if it might be a scam yet still insisted on withdrawing the funds.
TDECU teammate Estefani stepped in, calmly engaging the member and ultimately persuading him to keep his money in his account and contact local law enforcement to verify the claim. Thanks to Estefani’s intervention, the member avoided a costly scam.
This was just one of three similar incidents our teams handled. At our Victoria Mockingbird Member Center, TDECU teammate Megan protected a member who was on the phone with someone posing as a U.S. Treasury official, preventing a loss of $9,000. Earlier that same week, she also alerted leadership about another targeted member after noticing visits to multiple locations.
I am incredibly proud of our team. These examples remind us that we are all risk managers, empowered to ask questions and pause transactions to protect our members.
This story was submitted by From Kim Manley, Regional Retail Director, TDECU.
