On-Demand Webinars

Looking for inspiration on key topics facing credit unions? Browse our archive of on-demand industry webinars.

Industry Webinars

4 Reasons Credit Unions Need To Train Front-Line Staff As Financial Counselors

When all staff can recognize members’ financial challenges and make timely recommendations, you can improve your members’ financial lives and your credit union’s bottom line.

October 13, 2021

Industry Webinars

Measure Your Mission: Quantifying Credit Union Impact Data

Credit unions make an impact every day on their employees, members, and communities, yet too few are showcasing their efforts. Why? Where to start?

October 11, 2021

Industry Webinars

Digital Member Service: Transforming Member Experience for An On-Screen World

Watch the premiere of this new book, released September 1st, that delivers an insightful and comprehensive exploration of the ongoing digital transformation of customer service.

September 29, 2021

Industry Webinars

Member Engagement – What to expect and how to prepare for 2022

This webinar shares the results of a survey of credit union leaders and where and how they plan to prioritize, invest, and allocate resources for member engagement for 2022.

September 15, 2021

Industry Webinars

Digital Account Opening: Removing Friction and Enhancing the Member Experience

Baron Conway (SVP, head of digital and product management at Nuvision Federal Credit Union, $2.7B) and Courtney Rowan, vp, digital experience at Citadel Credit Union, $4.4B) discuss how they have taken on digital transformation and looked at ways to reduce friction and enhance the member experience.

August 18, 2021

TrendWatch

2Q21 Trendwatch

Learn about the credit union performance trends gathered from 2Q 2021 data.

August 11, 2021

Industry Webinars

Lessons Learned: Fighting Financial Crime During and Post Covid-19

In this session, we share what lessons were learned during COVID, and how credit unions can employ new strategies to deal with financial crime during a digital transformation.

July 28, 2021

Industry Webinars

Staffing Your Contact Center for Digital Transformation

Learn how to staff and optimize your contact center for digital transformation.

July 14, 2021

Industry Webinars

The 5 Key Pillars of DEI

This session explores the 5 Key Pillars of DEI: Community Development, Board Governance, Management, Brand, and Culture.

June 28, 2021

CFS Investment Trends

Investment Trends & Insights For A Changing Economic Landscape

Callahan & Associates and Jason Haley, chief investment officer, ALM First, and Sam Taft, assistant vice president, business development, Trust for Credit Unions, hold a discussion about the latest economic and market insights along with investment trends based on 1Q 2021 Performance Data for all U.S. Credit Unions.

June 22, 2021

Strategic Outlook 2026: Credit Card Market Trends Driving Issuer Success

By Elan Credit Card

Join Elan Credit Card and TRK Advisors as they break down how credit unions stack up against major credit card issuers, what to anticipate throughout 2026, and some thoughts on recent legislative proposals.

April 30, 2026

Where ALM Falls Short: A Data-Driven Look at DDA Behavior

By Kasasa

Explore how balance behavior, rate sensitivity, and runoff risk shape funding stability—and what it means for ALM, liquidity, and margin protection.

April 15, 2026

Understanding The Lending Recall Gap

By TruStage

TruStage shares how credit unions can rethink payment protection by addressing the lending recall gap in today’s high‑pressure lending environment. As member interest in protection products continues to rise, the discussion highlights why single, late‑stage offers often fail to stick—and how weak lending recall can lead to missed moments and increased risk for both members […]

April 13, 2026