Industry Press
The Press Center allows credit unions and their partners to share important news and keep accomplishments front and center in the credit union industry.
25 Credit Unions and Community Banks Now Live with Eltropy’s AI Technology
More than 25 credit union and community bank customers—including ACFCU, Barksdale Federal Credit Union, Eglin FCU, Financial Edge, First Credit Union, Highmark Federal Credit Union, PeopleFirst FCU, and TruStone Financial CU—are now live on Eltropy’s AI Chat and experiencing widespread success after implementation.
InRoads Credit Union Leverages Eltropy Video Banking to Outsmart Fraudsters: Achieves 0% Fraud Rate
InRoads Credit Union, a leader in innovative member experiences and an Eltropy customer, recently shared that by leveraging Eltropy’s cutting-edge Video Banking solution, the Portland, Ore.-based credit union achieved an impressive 0% fraud rate, effectively safeguarding members and defeating fraudulent impersonations.
Eltropy and Origence Partnership Elevates Loan Origination Experience for Consumers
Eltropy, the leading digital communications platform for community financial institutions (CFIs), and Origence, the leading lending technology solutions provider for credit unions, are expanding their partnership to deliver an enhanced loan origination experience. The integration between Origence and Eltropy combines the strengths of both platforms, providing a comprehensive solution for credit unions to drive revenue
Texas Bay Credit Union Partners with Eltropy to Elevate Member Experience through Expanded Digital Communication Channels
Eltropy, the leading enterprise-wide digital conversations platform for community financial institutions, today announced it has partnered with Texas Bay Credit Union, a community financial institution (CFI) serving the greater Houston market. Texas Bay chose Eltropy as an important step in its ongoing digital transformation to help improve its member engagement across account openings, providing loans,
Community Financial Institutions Counter Fraud with Video Verify from Eltropy
Credit unions and community banks, facing a surge in sophisticated fraud along with the challenge of protecting their members’ personal information, are taking proactive steps to combat this alarming trend. As the financial industry grapples with increasing fraud threats, community financial institutions (CFIs) are turning to modern technologies such as Video Banking and real-time photo
Video Banking Evolution: Eltropy Empowers Community Financial Institutions to Delight Consumers
Eltropy, the trailblazing digital conversations platform empowering community financial institutions (CFIs), announced the surging demand for Video Banking. Eltropy’s enterprise Video Banking first gained momentum during the pandemic as the preferred platform for CFIs to provide safe and convenient banking access. As the financial services industry undergoes a transformative shift, community banks and credit unions
Eltropy to Host Webinar on How CFIs Can Set Themselves Up for Success with ChatGPT
On June 8, Eltropy’s Murali Mahalingam and Saahil Kamath to provide actionable insights to help credit unions and banks harness the power of generative AI Eltropy, the leading digital conversations platform for community financial institutions, is pleased to announce an upcoming webinar titled “Cracking the Code on ChatGPT: How CFIs Can Set Themselves Up for
Cyprus Credit Union Chooses Eltropy as Its Digital Conversations Platform
Eltropy, the leading digital conversations platform for community financial institutions, is excited to announce that Cyprus Credit Union has chosen Eltropy as its new partner to modernize the credit union’s digital communication strategy.
Text-to-Talk from Eltropy Allows Credit Unions and Community Banks to Deliver Personalized Service
At the first annual Eltropy User Conference last week, Eltropy unveiled its groundbreaking Text-to-Talk offering, heralding a new era of personalized communication and unwavering support that today’s consumers expect from their CFI. Text-to-Talk allows lenders and collections teams to seamlessly switch between Text-based chats and voice-only calls within Eltropy Messenger. This innovative capability helps credit
American Banker Recognizes Eltropy CEO Ashish Garg as an Innovator of the Year for 2023
Eltropy, the leading digital conversations platform for community financial institutions, is thrilled to announce that its co-founder and CEO Ashish Garg has been nominated as a finalist for the American Banker Innovators of the Year for 2023. This prestigious recognition highlights Garg’s exceptional contributions to the financial industry and his commitment to empowering credit unions
Eltropy Expands Video Notary Footprint to 21 States, Speeding Up the Loan Approval Process
Eltropy, the leading digital conversations platform for community financial institutions, today announced the approval of its Video Notary solution in Washington State. With support from several Washington-based community financial institutions (CFIs) that rely on Eltropy’s digital platform, the push for approval in this state came from customer demand. Washington marks Eltropy’s twenty-first state to approve
Eltropy’s User Conference Brings Digital Conversations and AI to the Forefront for CFIs
Eltropy, the leading digital conversations platform for community financial institutions, is excited to announce its inaugural Eltropy User Conference, taking place May 16-18, 2023 at the Salt Lake City Marriott City Center. The event will bring together leaders from the credit union and community bank (CFI) industry for educational sessions, product demos, and networking opportunities.
Credit Unions Take Action to Overcome Labor Shortage Challenge
Credit unions face an unprecedented labor shortage – with fierce competition for skilled labor and a dwindling talent pool. To address this challenge, credit union leaders from Southern California recently gathered to discuss best practices and strategies for doing more with less – and thriving – even during the current staffing shortage. As the latest
Credit Union Industry Strong and Resilient Amid Silicon Valley Bank Collapse
Credit Union Industry Strong and Resilient Amid Silicon Valley Bank Collapse CUs who gathered at Eltropy’s “Digital Conversations For CFIs” event in San Jose on March 16 discussed reasons to stay calm and stay the course – as credit unions highlight the stability of their community lending approach MILPITAS, Calif. – March 27, 2023 –
Eltropy’s AI Platform Gets Smarter as Contact Center Demand Surges
Eltropy’s AI Platform Gets Smarter as Contact Center Demand Surges With Call Center volume on the rise across all channels, using AI to automate both routine and complex calls becomes more critical than ever MILPITAS, CA – March 16, 2023 – Eltropy, the leading digital conversations platform for community financial institutions (CFIs), announced the latest
Eltropy Brings Sunshine to California Credit Unions with “Digital Conversations For CFIs” Tour of the Golden State
Eltropy, the leading digital conversations platform for community financial institutions (CFIs), is excited to announce its “Digital Conversations for CFIs” Tour, which will take place across the U.S., starting in San Jose, March 16. The tour will bring together executives of local credit unions to address many of the toughest challenges faced by our industry
Eltropy Launches “Video Verify” for Fraud Prevention
Eltropy, the digital conversations platform for community financial institutions (CFIs), today announced the launch of “Video Verify.” The new Eltropy Video Verify solution allows credit unions and community banks to remotely verify the identity of their members before opening accounts, issuing credit cards, authorizing wire transfers, granting loans and other high value-high fraud risk activities.
Eltropy Introduces Revolutionary “Digital Conversations Platform”
Eltropy today announced the introduction of a first-of-its-kind Digital Conversations Platform — designed specifically for credit unions. This platform allows credit unions to create personalized member experiences for every interaction — whether in-branch or digital through any communication channel. It utilizes automation to respond to simple interactions 24/7, allowing CU staff to focus on higher-value
APL FCU Lowers Delinquency Rate by 20% with Eltropy
As a result of APL Federal Credit Union’s Text Messaging platform from Eltropy, delinquency rates dropped by 20%, call volumes on loan applications dropped by 60%, and more than 200 automated Texts are now being sent per week. What’s more, APL is seeing its biggest auto and home loan growth in the 70-year history of
CUNA GAC 2023 to Feature Eltropy’s Innovative Digital Conversations Platform for Credit Unions
Eltropy, the leading digital conversations platform for community financial institutions, is proud to announce its attendance at one of the year’s key credit union events. Eltropy will be showcasing its latest innovations at the annual CUNA Governmental Affairs Conference (GAC) in Washington, D.C., February 26 to March 2, 2023.
7 trends making waves for community financial institutions in 2023
Recession. Widespread staffing shortages. Increasing fraud. Customer demands — and advancements in technology like we’ve never seen. Which trends will affect credit unions and community banks (CFIs) the most in 2023? Are you asking the right questions? Such as: – Will the threat of fraud ever go away? – Can my call center really become
Collections Should See Significant Bump with Texting from Eltropy-AKUVO Partnership
Eltropy, the leading digital communications platform for community financial institutions (CFIs), announced it has partnered with AKUVO, creator of Aperture, a cloud-based collections platform, to seamlessly embed Eltopy’s Texting capabilities into the Collections operations of credit unions and community banks. With the partnership, CFIs can now integrate Eltropy’s industry-leading Texting communication platform quickly and easily
Eltropy Receives Patent for Video Notary to Further Innovation in Video Banking
Eltropy, the leading digital communications platform for community financial institutions (CFIs), today announced it was recently granted a patent for its new digital notary product — Video Notary.
CSCU Prepares for the Looming Recession by Harnessing Eltropy’s Digital Communications Platform
Economic factors are pushing credit unions like CSCU to Texting and Video banking – saving call center expenses as much as 64 percent in a recession year.
Eltropy Celebrates Historic 2022, Adding 300 New Credit Union and Community Bank Customers
Eltropy today celebrated the completion of an historic 2022—a year that included two company acquisitions, unifying the company under one brand, multiple key partnerships forged, and record-breaking customer growth—with wins that continued all the way through the final day of the year.
Credit Unions Must Factor in Multi-Factor Authentication in the Fight Against Fraud
Digital communications platform leader Eltropy shares how community banks and credit unions can use MFA – including Text, Video calling, and Real-time photo ID verification – plus existing technologies to protect against increasingly sophisticated fraudsters during the holidays.
Credit Unions Must Factor in Multi-Factor Authentication in the Fight Against Fraud
Digital communications platform leader Eltropy shares how credit unions can use Multi-factor authentication tools – including Text, Video calling, and Real-time photo ID verification – plus existing technologies to protect against increasingly sophisticated fraudsters during the holidays
Eltropy’s Video Banking Boosts Branch Efficiency During Labor Shortages
An unpredictable job landscape and staffing shortages are testing the entire financial industry, including credit unions and community financial institutions (CFIs). Eltropy Founder and CEO Ashish Garg offers 3 tips: “Be smart about hiring, prepare to do more with less, and utilize technology such as Video Banking like there’s no tomorrow.”
Baker Market Update – Week in Review: September 06, 2024
CU Student Choice and Directions Credit Union Offer New Financing Option for Aviation Maintenance Trainees
Sound Credit Union and UW Tacoma’s Milgard Center for Business Analytics Announce Statewide FinTech Competition
Callahan & Associates’ Announces New 2025 CreditUnions.com Media Kit
Redwood Credit Union Welcomes Susanne Miller as Senior Vice President of Accounting and Finance
State Employees Association of North Carolina (SEANC) Announces its Endorsement of SECU’s Board-Nominated Candidates Citing Their Representation for State Employees
Eltropy Leadership Summit 2024 Concludes, Highlighting Community Focus and Financial Security in an AI Era
ASA and Sharetec Partner to Transform Credit Union, Fintech Collaboration
GTE Financial Celebrates Excellence: Dr. Traci’s House Among Top 15 Finalists At Inaugural Business Ambassador Awards
UMassFive Voted ‘Best Credit Union’ and More in Local Reader Polls
Baker Market Update – Week in Review: August 30, 2024
SchoolsFirst Federal Credit Union Donates 2,925 Filled Backpacks to 12 County Offices of Education Throughout California
Alogent’s Unify Platform Wins TAG Fintech ADVANCE Award for Innovation in Enterprise Deposits Automation
Gulf Winds Supports Escambia County Alabama Area Agency on Aging
United Federal Credit Union Names New Mortgage Advisor in Minden
SchoolsFirst Federal Credit Union Receives Four National Awards for Financial Education Initiatives from Credit Union Financial Education Network
GreenState Credit Union announces new CFO
Corporate Central Announces Economic Outlook Conference with Keynote Speaker Kim Lear
Credit Union Fans Raise Over $38,000 at Credit Union Day at the Ballpark
INOVA names scholarship winners for 2024
Eltropy Leadership Summit 2024 to Spotlight “Safe AI” in Community Banking
Hartford Federal Credit Union Selects Lucas Manzi as SVP-Chief Financial Officer
Baker Market Update – Week in Review: August 16, 2024
Maine’s Downeast Credit Union Partners with Synergent to Host Jack Henry’s Symitar Core Processing Solution
Strategic Marketing Fuels 48% Loan Growth at UCCU
Datava and Corridor announce a Strategic Partnership to Revolutionize Data and Decision Management for Credit Unions
ORIGENCE TO HOST ECONOMIC AND CREDIT UNION UPDATE WEBINAR WITH TRUSTAGE’S CHIEF ECONOMIST STEVEN RICK
Alogent and Mitek Announce Partnership to Tackle Ballooning Check Fraud Epidemic
Hunter Pence’s Healthy Planet Project and Redwood Credit Union Team Up to Beautify San Francisco School
GTE Financial Launches Student Perks Program To Offer Rewards To Young Members
Baker Market Update – Week in Review: September 06, 2024
CU Student Choice and Directions Credit Union Offer New Financing Option for Aviation Maintenance Trainees
Sound Credit Union and UW Tacoma’s Milgard Center for Business Analytics Announce Statewide FinTech Competition
Callahan & Associates’ Announces New 2025 CreditUnions.com Media Kit
Redwood Credit Union Welcomes Susanne Miller as Senior Vice President of Accounting and Finance
State Employees Association of North Carolina (SEANC) Announces its Endorsement of SECU’s Board-Nominated Candidates Citing Their Representation for State Employees
Eltropy Leadership Summit 2024 Concludes, Highlighting Community Focus and Financial Security in an AI Era
ASA and Sharetec Partner to Transform Credit Union, Fintech Collaboration
GTE Financial Celebrates Excellence: Dr. Traci’s House Among Top 15 Finalists At Inaugural Business Ambassador Awards
UMassFive Voted ‘Best Credit Union’ and More in Local Reader Polls
Baker Market Update – Week in Review: August 30, 2024
SchoolsFirst Federal Credit Union Donates 2,925 Filled Backpacks to 12 County Offices of Education Throughout California
Alogent’s Unify Platform Wins TAG Fintech ADVANCE Award for Innovation in Enterprise Deposits Automation
Gulf Winds Supports Escambia County Alabama Area Agency on Aging
United Federal Credit Union Names New Mortgage Advisor in Minden
SchoolsFirst Federal Credit Union Receives Four National Awards for Financial Education Initiatives from Credit Union Financial Education Network
GreenState Credit Union announces new CFO
Corporate Central Announces Economic Outlook Conference with Keynote Speaker Kim Lear
Credit Union Fans Raise Over $38,000 at Credit Union Day at the Ballpark
INOVA names scholarship winners for 2024
Eltropy Leadership Summit 2024 to Spotlight “Safe AI” in Community Banking
Hartford Federal Credit Union Selects Lucas Manzi as SVP-Chief Financial Officer
Baker Market Update – Week in Review: August 16, 2024
Maine’s Downeast Credit Union Partners with Synergent to Host Jack Henry’s Symitar Core Processing Solution
Strategic Marketing Fuels 48% Loan Growth at UCCU
Datava and Corridor announce a Strategic Partnership to Revolutionize Data and Decision Management for Credit Unions
ORIGENCE TO HOST ECONOMIC AND CREDIT UNION UPDATE WEBINAR WITH TRUSTAGE’S CHIEF ECONOMIST STEVEN RICK
Alogent and Mitek Announce Partnership to Tackle Ballooning Check Fraud Epidemic
Hunter Pence’s Healthy Planet Project and Redwood Credit Union Team Up to Beautify San Francisco School
GTE Financial Launches Student Perks Program To Offer Rewards To Young Members
Baker Market Update – Week in Review: September 06, 2024
CU Student Choice and Directions Credit Union Offer New Financing Option for Aviation Maintenance Trainees
Sound Credit Union and UW Tacoma’s Milgard Center for Business Analytics Announce Statewide FinTech Competition
Callahan & Associates’ Announces New 2025 CreditUnions.com Media Kit
Redwood Credit Union Welcomes Susanne Miller as Senior Vice President of Accounting and Finance
State Employees Association of North Carolina (SEANC) Announces its Endorsement of SECU’s Board-Nominated Candidates Citing Their Representation for State Employees
