Industry Press
The Press Center allows credit unions and their partners to share important news and keep accomplishments front and center in the credit union industry.
Pioneer Valley Credit Union Speeds Loan Processing with Eltropy’s AI-Powered Digital Platform
Eltropy, the leading AI-powered digital conversations platform for community financial institutions (CFIs), announced today that Pioneer Valley Credit Union has moved 90% of its loan communications to text messaging using Eltropy’s secure platform integrated with MeridianLink. Pioneer Valley Credit Union, which serves members across Massachusetts, New York, Connecticut, Rhode Island, New Hampshire, and Vermont, processes
Eltropy Advances Digital Lending for Credit Unions and Community Banks through its Partnership with MeridianLink
Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), today announced its 100th customer integration with MeridianLink, Inc. (NYSE: MLNK), a leading provider of modern software platforms for financial institutions and consumer reporting agencies. This milestone highlights the growing adoption of embedded communications in online account opening and digital lending. This achievement spans
Fibre Federal Credit Union Reduces HR Response Time by 95% Using Eltropy’s AI-Powered Texting Platform
Eltropy, the leading AI-powered digital conversations platform for community financial institutions (CFIs), announced today that Fibre Federal Credit Union has achieved a 95% reduction in HR response times by implementing Eltropy’s secure texting solution for employee communications. The credit union, which serves members across Washington and Oregon, has reduced its processing time for employee sick
Eltropy to demonstrate practical applications of generative AI for credit unions at GAC 2025
Eltropy to Feature AI-Powered Unified Conversations Platform at Governmental Affairs Conference 2025 Eltropy to demonstrate practical applications of generative AI for community financial institutions at the leading credit union advocacy event SANTA CLARA, Calif. — January 31, 2025 — Eltropy, the leading AI-powered digital conversations platform for community financial institutions (CFIs), will present its latest
Eltropy Acquires Lexop to Modernize Loan Repayment and Collections for Credit Unions and Community Banks
Eltropy, the leading AI-powered unified conversations platform for community financial institutions (CFIs) serving over 650 credit unions and community banks in North America, today announced the acquisition of Lexop, a leading collections technology provider. This strategic move aligns with three critical trends reshaping financial services: digital wallets (like Apple Pay), artificial intelligence (AI), and self-serve
Eltropy Sets New Standard in Credit Union Vendor Consolidation Through Unified Platform Approach
Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), today announced a strengthened commitment to vendor consolidation through its comprehensive, enterprise-wide solution. As credit unions face mounting pressure to streamline operations and reduce costs, Eltropy’s unified platform approach eliminates the “hairball effect” – the complex web of disconnected point solutions that create operational
Eltropy’s EMERGE 2025 Conference To Bring Credit Unions and Community Banks Together in San Francisco
Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), today announced its annual EMERGE 2025 conference will take place from April 22-24, 2025 at the InterContinental San Francisco. This annual Eltropy event brings together credit union and community bank leaders, industry innovators, and Eltropy experts to explore the latest industry technologies and strategies
Park City Credit Union Turns Digital Tools into Member Service Magic
Eltropy, the leading conversations platform for community financial institutions (CFIs), today announced that Park City Credit Union has successfully implemented Eltropy’s full suite of digital solutions, reducing call wait times and expanding service capabilities without needing additional resources. The $350 million credit union in central Wisconsin faced challenges common to rural financial institutions: difficulty staffing
Navatros Executive Shares Practical Roadmap for Credit Union AI Adoption
As credit unions navigate artificial intelligence adoption, Navatros Senior Business Solutions Manager Jose Ortiz provides a measured approach to implementation. In a detailed discussion with Eltropy, Ortiz outlined how credit unions can use AI effectively while addressing key implementation challenges. “Everyone wants everything at speed and AI can provide that,” said Ortiz. “Credit unions have
Eltropy CEO Discusses AI’s Impact on Credit Union Member Engagement with CUbroadcast
Eltropy Co-founder and CEO Ashish Garg recently shared insights on artificial intelligence and digital communications in credit unions during a CUbrodcast Lounge session. During his conversation with host Mike Lawson, Garg explored how the integration of AI with digital communications is transforming member interactions across engagement, collections, and lending services.
Eltropy CEO to Address Branch Banking Innovation at Future Branches 2024
Eltropy, the leading AI-powered conversions platform for community financial institutions (CFIs), today announced that Co-founder and CEO Ashish Garg will deliver a keynote address at Future Branches 2024, retail banking’s premier conference for branch innovation, December 4-6 in Austin, Texas.
Eltropy Showcases AI-Driven Solutions at VentureTech 2024, Celebrates Industry Innovation
Eltropy, the leading conversations platform for community financial institutions (CFIs), showcased its innovative safe AI technology at VentureTech 2024, held November 12-14 at the Omni Frisco Hotel in Frisco, Texas. Having gotten its own start through VentureTech, Eltropy continues to support the event and champion emerging fintechs in the credit union space.
Eltropy Earns Spot on Inc.’s Power Partner Awards List for Third Consecutive Year
Eltropy, the leading conversations platform for community financial institutions (CFIs), has been recognized in the prestigious Inc. Power Partner Awards, for the third year in a row. The annual awards honor B2B organizations that excel in providing critical strategic support to their clients.
Eltropy Named Finalist for AI Innovation in 2024 Credit Union Times Luminaries Awards
Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), has been named a finalist for the 2024 Credit Union Times Luminaries Awards in the “Product Innovation – Advances in AI” category. The Credit Union Times Luminaries Awards celebrate organizations and individuals who drive innovation and meaningful progress in the credit union industry. Eltropy’s
Eltropy Showcases AI-Powered Solutions at Over 20 Industry Events to Close Out 2024
Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), today announced its participation in more than 20 industry events from September through December 2024. This extensive lineup underscores the increasing adoption of Eltropy’s Unified Conversations Platform, which leverages artificial intelligence to transform member communications for credit unions and CFIs.
Eltropy and Sync 1 Systems Announce Integration to Streamline Loan Origination for Community Financial Institutions
Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), today announced an integration with Sync 1 Systems, a provider of advanced loan origination software (LOS). This collaboration will empower CFIs to enhance their lending processes by integrating Eltropy’s communication tools directly into Sync 1’s loan origination workflow.
Eltropy Leadership Summit 2024 Concludes, Highlighting Community Focus and Financial Security in an AI Era
The third annual Eltropy Leadership Summit, held August 26-28, 2024, at the Sundance Mountain Resort in Utah, has concluded, leaving attendees with renewed commitment to focus on their communities and strategies for strengthening financial security and fraud prevention in a digital and AI-driven age. Organized by Eltropy, the leading AI-powered conversations platform for community financial
Eltropy Leadership Summit 2024 to Spotlight “Safe AI” in Community Banking
Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), today announced that its upcoming 2024 Leadership Summit will feature a special focus on “Safe AI” in the financial sector. The third annual Eltropy Leadership Summit, scheduled for August 26-28, 2024, at the picturesque Sundance Mountain Resort in Utah, will bring together thought leaders,
Eltropy Climbs to No. 438 on Inc. 5000 Fastest-Growing Companies List for 2024
Eltropy has secured the rank of No. 438 on the Inc. 5000 for 2024, marking a significant climb from its previous placements at No. 2,909 in 2022 and No. 618 in 2023. This impressive ranking is a result of Eltropy’s 1,023% three-year growth rate, placing the company among the top performers in the Software category.
Eltropy’s AI Heads to Shark Tank at LSCU VISION Conference
Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), is proud to announce that Saahil Kamath, Head of AI Products, will be speaking today at the LSCU VISION Conference in Miramar Beach, Florida. Kamath will participate in the conference’s innovative “Shark Tank” session, sharing insights on the incredible potential of generative AI in
Eltropy Leads Credit Unions and Community Banks into New “Safe AI” Era with Comprehensive AI Suite
Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), today announced the general availability of the industry’s most advanced Safe-AI suite built exclusively for credit unions and community banks. The comprehensive suite includes AI Agents, AI Assistants, and AI Intelligence, designed to enhance service, operational efficiency, and provide better conversation intelligence for credit
AI, Fraud, Delinquency & Growth Strategies: Dive Deep at Eltropy’s Leadership Summit
Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), announced its third annual Leadership Summit, scheduled for August 26 – 28, 2024, at the picturesque Sundance Mountain Resort in Utah. This exclusive event brings together C-suite executives and leaders from credit unions and community banks for an immersive experience focused on innovation, growth,
Eltropy Announces Key Enhancements to Unified Conversations Platform
Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), today announced significant enhancements to its Unified Conversations Platform. These improvements include Voice+, a modern voice and contact center solution, SBR 2.0 for advanced skill-based routing, Lobby Management features, and additional productivity-boosting updates.
Eltropy Heats Up Webinar Season: Equipping Credit Unions and Community Banks with Powerful Fraud Prevention Strategies
AI-powered fraud prevention and protecting from the impact of rising delinquencies takes center stage in Eltropy’s latest webinars SANTA CLARA, Calif. – June 13, 2024 – Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), is hosting a series of webinars, providing timely guidance on combating fraud and dealing with the impact of
Eltropy EMERGE 2024 User Conference Brings the Hottest Topics for Credit Unions into Focus, Launches Customer Community
Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), hosted its annual EMERGE 2024 user conference last week in Santa Clara, California. The sold-out event brought together 250+ credit union leaders, industry innovators, and Eltropy experts to learn about the latest technologies shaping the future of community banks and credit unions. Eltropy also
Eltropy Launches Voice+, Unifying Voice and Digital for Community Financial Institutions
Eltropy, a pioneering conversations platform for credit unions and community banks, today launched Voice+, integrating traditional voice capabilities with digital channels like text messaging, video, and chat into a unified contact center solution. Voice+ provides a “single pane of glass” experience for agents to seamlessly handle voice and digital interactions, with unified routing, AI agents
Credit Unions and Community Banks Embrace Eltropy’s AI-Powered Conversations Platform As Delinquencies Rise
Eltropy announced that credit unions and community banks across North America are experiencing major reductions in delinquencies after deploying Eltropy’s unified text messaging service, AI-powered chatbots, secure video banking, and voice capabilities for collections outreach.
Eltropy Takes Center Stage at Over 15 Credit Union Events in Two Months
Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), today announced the company’s accelerating momentum in the credit union market. Over the next two months, Eltropy will participate in more than 15 credit union events and partner conferences to showcase its industry-leading Unified Conversations Platform.
Eltropy Announces Speaker Lineup for EMERGE 2024 — the Premier Event Bringing Generative AI Learning Center Stage for Credit Unions
Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), today unveiled the speaker lineup for its annual EMERGE 2024 user conference. The three-and-a-half day event, taking place May 14-17 in Santa Clara, California, brings together the Eltropy, credit union, and community bank communities for learning, fun, and building connections.
GenAI, Text Messaging for Collections Take Center Stage at Annual NCUCA Conference
GenAI, Text Messaging for Collections Take Center Stage at Annual NCUCA Conference Ashish Garg and Jenn Quinn from Eltropy to highlight AI’s potential for improving community bank and credit union loan servicing and collections MILPITAS, Calif. – March 20, 2024 – Eltropy, the leading AI-powered unified conversations platform for community financial institutions, will showcase its
CU Strategic Planning Applauds Intact CDFI Fund Budget Following Brief Government Shutdown
Meriwest Credit Union Celebrates New Morgan Hill Branch, Strengthening Local Community Ties
Baker Market Update – Week in Review: February 06, 2026
Freedom Bank Selects Square 1 Credit Suite by Suntell
TAPP Engine’s 9Squid Private Markets: First to Democratize Securitization for All Credit Unions*
Education Foundation for California Schools Awards $280,000 in Grants to California Educators
OCCU PRESIDENT & CEO NEUMANN RETIRING; SCHUMACHER TO TAKE REINS
First Independent Bank Selects Square 1 Credit Suite by Suntell
PARK COMMUNITY CREDIT UNION FOUNDATION ANNOUNCES $97,960 IN GRANTS THROUGH PATHWAYS TO PROSPERITY PROGRAM
Call for Entries: LAFCU’s 2026 Write to Educate Essay Contest
LAFCU and Grassroots Giving Lansing to host entrepreneurship mixer focused on lending essentials
CUES and TruStage® Launch Leadership Pathways to Expand Access to Executive-Ready Talent Across the Credit Union System
Coastal Credit Union Expands Mortgage Options with VA Loan Programs
Appli Calculator Deployment Drives 23% Conversion Rate for First Source Federal Credit Union
Baker Market Update – Week in Review: January 30, 2026
ALM First Welcomes Jennifer Walker as Director, Sales & Client Relations
Vizo Financial’s February 2026 Education Calendar
Coastal Credit Union Surpasses $6 Billion in Assets
13 families celebrate the new year in new homes thanks to RCU Community Fund’s Down Payment Assistance program
Vizo Financial Recaps Successful Year of Credit Union Education in 2025
Newsweek Names SchoolsFirst Federal Credit Union One of America’s Best Regional Banks & Credit Unions in 2026
Elan Charitable Giving Celebrates 5 Years with $250,000 in Donations
One Nevada Announces Promotions for Five Leaders
eDOC REPORTS ADOPTION GROWTH ACROSS DOCUMENT IMAGING AND eDOCSignature PLATFORMS
Arkatechture Announces Launch of AI Data Analyst Tool: ArkaIQ
Indiana Members Credit Union Recognized at Best Regional Credit Union by Newsweek and Indianapolis Community Choice Awards
SchoolsFirst FCU Raised More Than $3.3M for Children’s Miracle Network
Will Valadez Earns SPHR Credential, Advancing Strategic HR Leadership at Corporate Central
Registration Now Open for ALM First’s 2026 Derivatives Symposium
Corporate One Successfully Closes Inaugural Multi-Seller Prime Auto Securitization
CU Strategic Planning Applauds Intact CDFI Fund Budget Following Brief Government Shutdown
Meriwest Credit Union Celebrates New Morgan Hill Branch, Strengthening Local Community Ties
Baker Market Update – Week in Review: February 06, 2026
Freedom Bank Selects Square 1 Credit Suite by Suntell
TAPP Engine’s 9Squid Private Markets: First to Democratize Securitization for All Credit Unions*
Education Foundation for California Schools Awards $280,000 in Grants to California Educators
OCCU PRESIDENT & CEO NEUMANN RETIRING; SCHUMACHER TO TAKE REINS
First Independent Bank Selects Square 1 Credit Suite by Suntell
PARK COMMUNITY CREDIT UNION FOUNDATION ANNOUNCES $97,960 IN GRANTS THROUGH PATHWAYS TO PROSPERITY PROGRAM
Call for Entries: LAFCU’s 2026 Write to Educate Essay Contest
LAFCU and Grassroots Giving Lansing to host entrepreneurship mixer focused on lending essentials
CUES and TruStage® Launch Leadership Pathways to Expand Access to Executive-Ready Talent Across the Credit Union System
Coastal Credit Union Expands Mortgage Options with VA Loan Programs
Appli Calculator Deployment Drives 23% Conversion Rate for First Source Federal Credit Union
Baker Market Update – Week in Review: January 30, 2026
ALM First Welcomes Jennifer Walker as Director, Sales & Client Relations
Vizo Financial’s February 2026 Education Calendar
Coastal Credit Union Surpasses $6 Billion in Assets
13 families celebrate the new year in new homes thanks to RCU Community Fund’s Down Payment Assistance program
Vizo Financial Recaps Successful Year of Credit Union Education in 2025
Newsweek Names SchoolsFirst Federal Credit Union One of America’s Best Regional Banks & Credit Unions in 2026
Elan Charitable Giving Celebrates 5 Years with $250,000 in Donations
One Nevada Announces Promotions for Five Leaders
eDOC REPORTS ADOPTION GROWTH ACROSS DOCUMENT IMAGING AND eDOCSignature PLATFORMS
Arkatechture Announces Launch of AI Data Analyst Tool: ArkaIQ
Indiana Members Credit Union Recognized at Best Regional Credit Union by Newsweek and Indianapolis Community Choice Awards
SchoolsFirst FCU Raised More Than $3.3M for Children’s Miracle Network
Will Valadez Earns SPHR Credential, Advancing Strategic HR Leadership at Corporate Central
Registration Now Open for ALM First’s 2026 Derivatives Symposium
Corporate One Successfully Closes Inaugural Multi-Seller Prime Auto Securitization
CU Strategic Planning Applauds Intact CDFI Fund Budget Following Brief Government Shutdown
Meriwest Credit Union Celebrates New Morgan Hill Branch, Strengthening Local Community Ties
Baker Market Update – Week in Review: February 06, 2026
Freedom Bank Selects Square 1 Credit Suite by Suntell
TAPP Engine’s 9Squid Private Markets: First to Democratize Securitization for All Credit Unions*
Education Foundation for California Schools Awards $280,000 in Grants to California Educators
