Industry Press

The Press Center allows credit unions and their partners to share important news and keep accomplishments front and center in the credit union industry.

Eltropy CEO Ashish Garg Named Finalist for Credit Union Times LUMINARIES Award By Eltropy

Ashish Garg, Co-founder and CEO of Eltropy, has been named a finalist for the 2023 Credit Union Times LUMINARIES Awards in the Executive Leadership category. The Credit Union Times LUMINARIES Awards celebrate organizations and individuals who drive innovation and meaningful progress in the credit union industry.

Eltropy October 30, 2023

Eltropy Earns Spot on Inc.’s Power Partner Awards List for Second Consecutive Year By Eltropy

Eltropy, the leading digital conversations platform for community financial institutions (CFIs), has been recognized in the prestigious Inc. Power Partner Awards, Inc. for the second year in a row. The annual awards celebrate B2B organizations that provide strategic support to businesses.

Eltropy October 24, 2023

Eltropy Unveils Industry’s First Unified Digital Conversations Platform for CFIs By Eltropy

Eltropy announced today that it has revamped its Video Banking and fully integrated it with its Enterprise Texting, Digital Contact Center and AI capabilities that comprise its Unified Digital Conversations Platform—which now offers the industry’s first, completely unified approach to a community financial institution’s (CFIs) conversations with its members and customers.

Eltropy October 10, 2023

Discover How Eglin Federal Credit Union is Leveraging Eltropy’s AI Agent Product for Member Engagement and Growth By Eltropy

Eltropy, the leading digital conversations platform for community financial institutions (CFIs), announced an upcoming webinar that will delve into the remarkable benefits of their AI Voice and AI Chat agent products for community financial institutions (CFIs). Scheduled for Thursday, Sept. 21 at noon ET, the webinar will feature Eglin Federal Credit Union, which is leveraging

Eltropy September 19, 2023

Eltropy Hosts Leadership Summit at Sundance, UT, Spotlighting AI’s Transformative Role in Community FIs By Eltropy

Eltropy, the leading digital conversations platform for community financial institutions (CFIs), kicked off its highly anticipated second annual Leadership Summit at the picturesque Sundance Resort in Utah. The exclusive event, running Sept. 11-13, centers around the profound impact of Artificial Intelligence (AI) on reshaping the landscape of CFIs.

Eltropy September 12, 2023

Eltropy Announces Partnership with Alkami to Enhance Digital Conversations for Financial Institutions By Eltropy

Eltropy, the leading digital conversations platform for community financial institutions (CFIs), announced a partnership today with Alkami Technology, Inc. (Nasdaq: ALKT), a leading cloud-based digital banking solutions provider for financial institutions in the U.S. The Eltropy-Alkami partnership will allow more financial institutions to create personalized account-holder experiences for every interaction – through any communication channel.

Eltropy August 21, 2023

25 Credit Unions and Community Banks Now Live with Eltropy’s AI Technology By Eltropy

More than 25 credit union and community bank customers—including ACFCU, Barksdale Federal Credit Union, Eglin FCU, Financial Edge, First Credit Union, Highmark Federal Credit Union, PeopleFirst FCU, and TruStone Financial CU—are now live on Eltropy’s AI Chat and experiencing widespread success after implementation.

Eltropy August 11, 2023

InRoads Credit Union Leverages Eltropy Video Banking to Outsmart Fraudsters: Achieves 0% Fraud Rate By Eltropy

InRoads Credit Union, a leader in innovative member experiences and an Eltropy customer, recently shared that by leveraging Eltropy’s cutting-edge Video Banking solution, the Portland, Ore.-based credit union achieved an impressive 0% fraud rate, effectively safeguarding members and defeating fraudulent impersonations.

Eltropy July 28, 2023

Eltropy and Origence Partnership Elevates Loan Origination Experience for Consumers By Eltropy

Eltropy, the leading digital communications platform for community financial institutions (CFIs), and Origence, the leading lending technology solutions provider for credit unions, are expanding their partnership to deliver an enhanced loan origination experience. The integration between Origence and Eltropy combines the strengths of both platforms, providing a comprehensive solution for credit unions to drive revenue

Eltropy July 25, 2023

Texas Bay Credit Union Partners with Eltropy to Elevate Member Experience through Expanded Digital Communication Channels By Eltropy

Eltropy, the leading enterprise-wide digital conversations platform for community financial institutions, today announced it has partnered with Texas Bay Credit Union, a community financial institution (CFI) serving the greater Houston market. Texas Bay chose Eltropy as an important step in its ongoing digital transformation to help improve its member engagement across account openings, providing loans,

Eltropy July 18, 2023

Community Financial Institutions Counter Fraud with Video Verify from Eltropy By Eltropy

Credit unions and community banks, facing a surge in sophisticated fraud along with the challenge of protecting their members’ personal information, are taking proactive steps to combat this alarming trend. As the financial industry grapples with increasing fraud threats, community financial institutions (CFIs) are turning to modern technologies such as Video Banking and real-time photo

Eltropy July 4, 2023

Video Banking Evolution: Eltropy Empowers Community Financial Institutions to Delight Consumers By Eltropy

Eltropy, the trailblazing digital conversations platform empowering community financial institutions (CFIs), announced the surging demand for Video Banking. Eltropy’s enterprise Video Banking first gained momentum during the pandemic as the preferred platform for CFIs to provide safe and convenient banking access. As the financial services industry undergoes a transformative shift, community banks and credit unions

Eltropy June 9, 2023

Eltropy to Host Webinar on How CFIs Can Set Themselves Up for Success with ChatGPT By Eltropy

On June 8, Eltropy’s Murali Mahalingam and Saahil Kamath to provide actionable insights to help credit unions and banks harness the power of generative AI Eltropy, the leading digital conversations platform for community financial institutions, is pleased to announce an upcoming webinar titled “Cracking the Code on ChatGPT: How CFIs Can Set Themselves Up for

Eltropy June 2, 2023

Cyprus Credit Union Chooses Eltropy as Its Digital Conversations Platform By Eltropy

Eltropy, the leading digital conversations platform for community financial institutions, is excited to announce that Cyprus Credit Union has chosen Eltropy as its new partner to modernize the credit union’s digital communication strategy.

Eltropy May 25, 2023

Text-to-Talk from Eltropy Allows Credit Unions and Community Banks to Deliver Personalized Service By Eltropy

At the first annual Eltropy User Conference last week, Eltropy unveiled its groundbreaking Text-to-Talk offering, heralding a new era of personalized communication and unwavering support that today’s consumers expect from their CFI. Text-to-Talk allows lenders and collections teams to seamlessly switch between Text-based chats and voice-only calls within Eltropy Messenger. This innovative capability helps credit

Eltropy May 23, 2023

American Banker Recognizes Eltropy CEO Ashish Garg as an Innovator of the Year for 2023 By Eltropy

Eltropy, the leading digital conversations platform for community financial institutions, is thrilled to announce that its co-founder and CEO Ashish Garg has been nominated as a finalist for the American Banker Innovators of the Year for 2023. This prestigious recognition highlights Garg’s exceptional contributions to the financial industry and his commitment to empowering credit unions

Eltropy May 15, 2023

Eltropy Expands Video Notary Footprint to 21 States, Speeding Up the Loan Approval Process By Eltropy

Eltropy, the leading digital conversations platform for community financial institutions, today announced the approval of its Video Notary solution in Washington State. With support from several Washington-based community financial institutions (CFIs) that rely on Eltropy’s digital platform, the push for approval in this state came from customer demand. Washington marks Eltropy’s twenty-first state to approve

Eltropy May 11, 2023

Eltropy’s User Conference Brings Digital Conversations and AI to the Forefront for CFIs By Eltropy

Eltropy, the leading digital conversations platform for community financial institutions, is excited to announce its inaugural Eltropy User Conference, taking place May 16-18, 2023 at the Salt Lake City Marriott City Center. The event will bring together leaders from the credit union and community bank (CFI) industry for educational sessions, product demos, and networking opportunities.

Eltropy April 19, 2023

Credit Unions Take Action to Overcome Labor Shortage Challenge By Eltropy

Credit unions face an unprecedented labor shortage – with fierce competition for skilled labor and a dwindling talent pool. To address this challenge, credit union leaders from Southern California recently gathered to discuss best practices and strategies for doing more with less – and thriving – even during the current staffing shortage. As the latest

Eltropy April 7, 2023

Credit Union Industry Strong and Resilient Amid Silicon Valley Bank Collapse By Eltropy

Credit Union Industry Strong and Resilient Amid Silicon Valley Bank Collapse CUs who gathered at Eltropy’s “Digital Conversations For CFIs” event in San Jose on March 16 discussed reasons to stay calm and stay the course – as credit unions highlight the stability of their community lending approach MILPITAS, Calif. – March 27, 2023 –

Eltropy March 28, 2023

Eltropy’s AI Platform Gets Smarter as Contact Center Demand Surges By Eltropy

Eltropy’s AI Platform Gets Smarter as Contact Center Demand Surges With Call Center volume on the rise across all channels, using AI to automate both routine and complex calls becomes more critical than ever MILPITAS, CA – March 16, 2023 – Eltropy, the leading digital conversations platform for community financial institutions (CFIs), announced the latest

Eltropy March 16, 2023

Eltropy Brings Sunshine to California Credit Unions with “Digital Conversations For CFIs” Tour of the Golden State By Eltropy

Eltropy, the leading digital conversations platform for community financial institutions (CFIs), is excited to announce its “Digital Conversations for CFIs” Tour, which will take place across the U.S., starting in San Jose, March 16. The tour will bring together executives of local credit unions to address many of the toughest challenges faced by our industry

Eltropy March 7, 2023

Eltropy Launches “Video Verify” for Fraud Prevention By Eltropy

Eltropy, the digital conversations platform for community financial institutions (CFIs), today announced the launch of “Video Verify.” The new Eltropy Video Verify solution allows credit unions and community banks to remotely verify the identity of their members before opening accounts, issuing credit cards, authorizing wire transfers, granting loans and other high value-high fraud risk activities.

Eltropy March 1, 2023

Eltropy Introduces Revolutionary “Digital Conversations Platform” By Eltropy

Eltropy today announced the introduction of a first-of-its-kind Digital Conversations Platform — designed specifically for credit unions. This platform allows credit unions to create personalized member experiences for every interaction — whether in-branch or digital through any communication channel. It utilizes automation to respond to simple interactions 24/7, allowing CU staff to focus on higher-value

Eltropy February 27, 2023

APL FCU Lowers Delinquency Rate by 20% with Eltropy By Eltropy

As a result of APL Federal Credit Union’s Text Messaging platform from Eltropy, delinquency rates dropped by 20%, call volumes on loan applications dropped by 60%, and more than 200 automated Texts are now being sent per week. What’s more, APL is seeing its biggest auto and home loan growth in the 70-year history of

Eltropy February 21, 2023

CUNA GAC 2023 to Feature Eltropy’s Innovative Digital Conversations Platform for Credit Unions By Eltropy

Eltropy, the leading digital conversations platform for community financial institutions, is proud to announce its attendance at one of the year’s key credit union events. Eltropy will be showcasing its latest innovations at the annual CUNA Governmental Affairs Conference (GAC) in Washington, D.C., February 26 to March 2, 2023.

Eltropy February 9, 2023

7 trends making waves for community financial institutions in 2023 By Eltropy

Recession. Widespread staffing shortages. Increasing fraud. Customer demands — and advancements in technology like we’ve never seen. Which trends will affect credit unions and community banks (CFIs) the most in 2023? Are you asking the right questions? Such as: – Will the threat of fraud ever go away? – Can my call center really become

Eltropy January 27, 2023

Collections Should See Significant Bump with Texting from Eltropy-AKUVO Partnership By Eltropy

Eltropy, the leading digital communications platform for community financial institutions (CFIs), announced it has partnered with AKUVO, creator of Aperture, a cloud-based collections platform, to seamlessly embed Eltopy’s Texting capabilities into the Collections operations of credit unions and community banks. With the partnership, CFIs can now integrate Eltropy’s industry-leading Texting communication platform quickly and easily

Eltropy January 26, 2023

Eltropy Receives Patent for Video Notary to Further Innovation in Video Banking By Eltropy

Eltropy, the leading digital communications platform for community financial institutions (CFIs), today announced it was recently granted a patent for its new digital notary product — Video Notary.

Eltropy January 20, 2023

CSCU Prepares for the Looming Recession by Harnessing Eltropy’s Digital Communications Platform By Eltropy

Economic factors are pushing credit unions like CSCU to Texting and Video banking – saving call center expenses as much as 64 percent in a recession year.

Eltropy January 13, 2023

Personnel Promotions

United Federal Credit Union Promotes Natalie Polaskey to Senior Relationship Development Manager in Michigan

November 15, 2024

United Federal Credit Union (United) has promoted Natalie Polaskey to Senior Relationship Development Manager in Michigan. Polaskey is based at ...