Four months into a pilot program to test a four-day, 32-hour workweek in its Member Contact Center, OCCU is already seeing results in the form of more satisfied members and happier employees.
• In March 2023, OCCU began piloting a four-day, 32-workweek in its Member Contact Center.
• At the four-month mark, metrics show positive trends, with an improvement in member satisfaction and high team morale.
• These results are not final; the pilot will continue for several more months.
